Client Support Specialist

Recruiter:

RareCruit

Job Ref:

CPT001032/TJP

Date posted:

Tuesday, March 25, 2025

Location:

Johannesburg, South Africa

Salary:

R20 000

SUMMARY:
A Fintech leader in South Africa is on a search for a proactive and persistent Client Support Specialist to interact with existing and potential clients

JHB | Bryanston | Permanent | Onsite | R20k - R25k pm

POSITION INFO:
Responsibilities:

Onboarding of clients, ensuring that workflow and system requirements are met (this includes completing documents, performing compliance and checks, and uploading of all supporting information)
Identify correct onboarding process for billers and direct accordingly
Manage various portals and inboxes, ensuring compliance with specifications for applications
Escalate any issues to the Customer Relationship Manager where applicable
Updating of biller details on the Onboarding and Integrations workflow system
Perform compliance checks on billers requesting changes to their current profile
Forward relevant documentation to Accounts department for sign-off
Assist with preparing Tender files according to the standards for Tenders

Minimum requirements:

3 - 5 years’ experience in a similar customer support role
Full understanding of the Microsoft suite, specifically Excel (including formulas and pivots)
Experience in the Financial Services industry with focus on the payments industry is advantageous
Valid driver’s license and reliable transport
Fluent in English and a good understanding of Afrikaans. Any additional language will be seen as beneficial

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