Client Service Consultant: Onboarding | Cape Town

SUMMARY:
Client Service Consultant: Onboarding | Cape Town

POSITION INFO:

Our client''s Transfer Agency Client Service team is committed to delivering exceptional client service to all investors in a timely and accurate manner. As the liaison between clients and the broader operational teams, the Client Service Consultant plays a pivotal role in the onboarding process for both individual and legal entity clients. Initially, this role will also involve participation in a remediation project, but the primary focus remains client onboarding.

Key Responsibilities:

• Manage the client onboarding process, ensuring accurate account creation for individuals and legal entities through DocFox (KYC application) and 4Axis (unit registry system).
• Daily authorisation of DocFox and ensuring FICA requirements are fulfilled before loading investors onto T-Cube.
• Ensure all client accounts are fully authorised and approved in DocFox.
• Maintain proactive communication with clients to obtain outstanding documentation and provide regular feedback.
• Create new client accounts in 4Axis, ensuring all required Tags are accurately updated.
• Capture all regulatory classifications (FATCA, OECD, ASISA, SARB) and tax classifications (DWT, IWT) for clients.
• Update daily checklists and submit them to the Team Leader for final review and approval.
• Collaborate with Compliance and Internal Audit to ensure adherence to FICA RMCP requirements.
• Review high-risk client submissions in collaboration with Compliance.
• Oversee client static data changes and perform necessary verification call-backs.
• Implement process controls using workflow management, ensuring audit trail and escalating aged items as required.
• Review existing client accounts to ensure FICA compliance, remediating where necessary.