Client Relationship Manager

SUMMARY:
Our client in the Financial Services Industry based in Somerset West is currently looking to employ a Client Relationship Manager.

POSITION INFO:
Requirements:

• PSP or stockbroking experience required.
• Some years in the financial services industry will be advantageous.
• Relevant tertiary education or courses.
• Computer skills: Microsoft Office (Excel, Work, Outlook and PowerPoint essential).
• Experience with Xplan; DMA; Marble; OPUS is an advantage.
• Knowledge of the Financial Services Industry.
• Understanding of FAIS and FICA legislation.
• An understanding of: Share portfolio account opening processes (including documentation required and the loading of the account). Portfolio transfer. Dividend receipts and payouts. Corporate actions. Client statement preparation and distribution.

• Deals with Portfolio Manager(s) client instructions timeously.
• Collaborates with Advisor offices and core admin teams.
• Manages mandates and client onboarding with central operations.
• Ensures end-to-end resolution of client instructions/queries using product/process expertise.
• Maintains strong communication with Advisor offices and central operations.
• Assists Portfolio Manager(s) with client reviews.

• Implementation of the client services experience, as defined by the Head of Operations.
• Works with the central operations team for the implementation of administrative processes and controls in the office (including all transactions, queries, reporting etc.).
• Act as the point of contact for clients, ensuring the efficient delivery of client requirements on behalf of the Portfolio Manager(s).
• Adhere to the culture and principles of Treating Customer Fairly.

• Capturing and preparing of client records, uploading related documents on relevant client management tool i.e. xPlan.
• Maintain client data integrity through regular updates on client management tools.
• Capture and prepare client files, ensuring compliance paperwork is complete and client risk profiles are confirmed.
• Prepare client briefs for Portfolio Manager appointments, addressing client needs and liaising with central operations as needed.
• Schedule tasks on xPlan for reviews in line with agreed client engagement terms.
• Prepare review packs/documents, including profiles, meeting notes, valuations, mandates, and supporting materials for Portfolio Manager(s).
• Preparation and distribution of client welcome packs.
• Co-ordinate case specific enquiries with internal/external product and service providers.
• Ensure proper record keeping in line with business rules and where relevant, legislative requirements.

• Assist with the organization of client events in conjunction with the events coordinator i.e. booking venues, RSVP management, event management etc.
• Assisting Portfolio Managers at client events when relevant.
• Act as a second point of contact for clients thus strengthening client relationships.

• Support the Portfolio Manager(s) with general office management tasks including reception, facilities, diary management, stationery, marketing material etc.
• Attend to all technology issues experienced by the Portfolio Manager(s) and facilitate the solution with IT support team.
• Support Portfolio Manager in effective client diary management and meeting preparation.