Client Relationship Liaison

Recruiter:

Dananda Talent

Job Ref:

JHB000390/Terry

Date posted:

Sunday, December 15, 2024

Location:

Johannesburg, South Africa

SUMMARY:
Our client is looking to employ a suitable Client Relationship Liaison.To act as the primary point of contact for clients, ensuring their satisfaction and retention by understanding their needs, providing tailored solutions, and fostering long-term partnerships.

POSITION INFO:
Key Responsibilities

Client Relationship Management:
Develop and maintain strong, lasting relationships with clients.
Act as the primary liaison between the company and its clients.

Account Management:
Understand clients’ business needs and provide relevant IT, PABX, and telecommunication solutions.
Monitor account performance and proactively address any issues.

Sales and Business Development:
Identify opportunities for upselling, cross-selling, and renewing contracts.
Collaborate with the sales team to develop proposals and close new business deals.

Problem Solving and Support:
Address client concerns promptly, escalating to technical teams when necessary.
Coordinate with internal departments to ensure service delivery meets client expectations.

Market Insight:
Stay updated on industry trends, competitor activities, and emerging technologies.
Use insights to recommend service improvements and innovative solutions to clients.

Required Qualifications and Skills

Education:
Bachelor’s degree in Business Administration, IT, Telecommunications, or related field.

Experience:
3–5 years in a client relationship liaison role, preferably in IT, PABX, or telecommunications.
Proven track record of achieving sales targets and managing multiple client accounts.

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