Client Relationship Liaison

Recruiter:

Dananda Talent

Job Ref:

JHB000389/Charm

Date posted:

Wednesday, December 11, 2024

Location:

Johannesburg, South Africa

Salary:

Monthly

SUMMARY:
Job Purpose
To act as the primary point of contact for clients, ensuring their satisfaction and retention by understanding their needs, providing tailored solutions, and fostering long-term partnerships. The role also involves identifying new opportunities to expand the business and meet revenue targets.

POSITION INFO:
Key Responsibilities

Client Relationship Management:

Develop and maintain strong, lasting relationships with clients.
Act as the primary liaison between the company and its clients.
Ensure regular communication and provide updates on services, products, and solutions.

Account Management:

Understand clients’ business needs and provide relevant IT, PABX, and telecommunication solutions.
Monitor account performance and proactively address any issues.
Maintain detailed records of client interactions and preferences in CRM systems.

Sales and Business Development:

Identify opportunities for upselling, cross-selling, and renewing contracts.
Collaborate with the sales team to develop proposals and close new business deals.
Achieve or exceed revenue targets and KPIs.

Problem Solving and Support:

Address client concerns promptly, escalating to technical teams when necessary.
Coordinate with internal departments to ensure service delivery meets client expectations.
Provide feedback to management to improve products and services.

Market Insight:

Stay updated on industry trends, competitor activities, and emerging technologies.
Use insights to recommend service improvements and innovative solutions to clients.

Required Qualifications and Skills
Education:

Bachelor’s degree in Business Administration, IT, Telecommunications, or related field.

Experience:

3–5 years in a client relationship liaison role, preferably in IT, PABX, or telecommunications.
Proven track record of achieving sales targets and managing multiple client accounts.

Skills:

Strong communication and interpersonal skills.
Ability to understand technical concepts and explain them in simple terms.
Proficiency in CRM tools and Microsoft Office Suite.
Analytical and problem-solving skills.
Excellent organizational and time management abilities.

Key Competencies:

Client-focused approach with a commitment to delivering high-quality service.
Strategic thinking with the ability to identify business opportunities.
Resilience and adaptability in a fast-paced environment.
Team player with strong collaboration skills.

Preferred Qualifications:

Knowledge of PABX systems, VoIP, cloud solutions, and telecommunication technologies.
Certification in ITIL, Cisco, or similar is a plus.

Similar jobs you might be interested in:

Telesales/Cold Caller experience in Telecommunications/ICT industry
Location: Paulshof, Gauteng
Salary: R15 000 CTC Basic + Commission
We are looking for a dynamic Telesales/Cold Caller to join the sales team within an organisation that is a leading provider of Internet, Managed Services, and IT solutions.
1 day ago

Principal Solution Architect: Telecommunications.
Location: Johannesburg
Salary: Negotiable on experience
Lead a team to deliver Radio Access Network design, Tuning and Optimisation services. Provide Radio Network strategic and architecture planning, ensuring robustness, scalability, interoperability, and appropriate technology.
37 days ago

DATA AND MODELLING SPECIALIST
Location: Johannesburg
Salary:
Are you ready to play a pivotal role in shaping the future of data architecture across Africa? Join a leading Pan-African telecommunications company as we establish a world-class Software Engineering Centre of Excellence. We are looking for a Platform Architect (Data) who will drive innovation, build robust big data solutions, and empower business decisions through cutting-edge technologies.
4 days ago

Client Relationship Liaison
Location: Johannesburg
Salary:
Our client is looking to employ a suitable Client Relationship Liaison.To act as the primary point of contact for clients, ensuring their satisfaction and retention by understanding their needs, providing tailored solutions, and fostering long-term partnerships.
6 days ago

Machine Learning Data Scientist
Location: Johannesburg
Salary:
Calling Data Scientists with extensive Machine Learning experience!Banking (Credit Risk) experience advantageous!
9 days ago

Trainee Software developer
Location: Pretoria
Salary:
Signa Opportunity is recruiting unemployed youth for quality workplace experience through the Youth Employment Service (YES) initiative.About the YES InitiativeThe President launched the initiative in 2018 and is a partnership with the government and labor department to collectively devise a national plan to build economic pathways for South Africa’s youth by creating workplace opportunities...
9 days ago

Client Relationship Liaison
Location: Johannesburg
Salary: Monthly
Job PurposeTo act as the primary point of contact for clients, ensuring their satisfaction and retention by understanding their needs, providing tailored solutions, and fostering long-term partnerships. The role also involves identifying new opportunities to expand the business and meet revenue targets.
10 days ago

Decision Scientist
Location: Johannesburg
Salary:
Data Scientists Extraordinaire: Fuel Innovation with Machine Learning!
10 days ago

Commercial Finance Analyst
Location: Johannesburg
Salary: 600000 Annually
Are you a skilled Commercial Finance Analyst with 3 years of experience in the telecommunications industry? If you’re located in Johannesburg North, this opportunity was made for you — don’t miss your chance to apply!
11 days ago

Senior Financial Accountant
Location: Johannesburg
Salary: 540000 Annually
If you are an experienced accountant looking to take the next step in your career, then find out more about this Senior Financial Accountant role.
15 days ago