Claims Administrator (Remote Working)

SUMMARY:
Durban - Our client, a well-established, Independent Insurance Brokerage in the insurance industry, is seeking a proactive and detail-oriented Claims Administrator to join their dynamic team.

POSITION INFO:
Key Responsibilities:

• Process and manage claims across various insurance product lines, ensuring accuracy and efficiency.
• Liaise with clients, hospitals, doctors, insurers and third parties to facilitate seamless claims handling.
• Ensure compliance with insurance policies, industry regulations, and company standards.
• Utilize Discovery, Momentum, Old Mutual, Sanlam, Hollard, PPS, Medihelp, Bonitas, Bestmed, Stratum, Zestlife and Liberty websites and to manage claims efficiently.
• Maintain and update client information on Zoho Desk and AtWork CRM sytem.
• Provide excellent customer service and support clients throughout the claims process.
• Proactively follow up on outstanding claims and escalate issues where necessary.
• Identify areas for process improvement and contribute to enhancing the claims process.

• Financial planning support experience, RE5 certification, and wealth management experience are advantageous but not required.
• Must have at least 3 years prior experience in the insurance industry.
• Proficiency in using Discovery, Momentum, Old Mutual, Sanlam, Hollard, PPS, Medihelp, Bonitas, Bestmed, Stratum, Zestlife and Liberty websites.
• Strong working knowledge of Zoho Desk and AtWork CRM sytem.
• Proactive and takes initiative.
• Energetic and detail oriented.
• Fast learner with a problem-solving mindset.
• Willing to go the extra mile to ensure client satisfaction.