Chinese Speaking Call Centre Agent (Luxury Hospitality / Travel - National and International)

SUMMARY:
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POSITION INFO:

A well known hospitality client is seeking a Chinese speaking Call Centre Agent to join their team in Johannesburg on a permanent basis. 

Willing to work at the office, various shifts Monday to Sunday with 2 days' off (Support global market)

Qualifications and experience:

Matric

No less than 1 years' relevant experience in travel or hospitality in the call centre, international exposure 

Chinese and English speaking 

Great track record 

Marathon days' experience 

PLUS if familiar with Salesforce and Versonix Seaware 

Key skills:

Reliable

Customer orientated 

Problem solver

Attentive listening 

Adaptable 

Passionate 

Key performance areas: 

Responsible for guest journey (bookings and itineraries)

Able to engage with client on national and international level via various platforms 

Drive continuous improvement on guest journey

Support Global Sales