Channel Support IT Manager (Banking)

SUMMARY:
We seeking to recruit a Channel Support IT Manager.

POSITION INFO:

• Branch cash operations technology (Teller software applications as well as knowledge of AML and CTR/A and other regulatory implications)
• In-branch client experience management (appointment booking and queue management software – e.g. Qmatic, Wavetec and Aurionpro)
• Client relationship management (e.g. D365, Salesforce)
• Client identification and authentication (Fingerprint and Facial biometrics, signature recognition; other out-of-band second factor technologies)
• Staff productivity management (Nice WFM, ActiveOps, Zendesk)
• Peripheral integration technologies (Card/PIN peripherals, Biometrics peripherals like fingerprint readers and camera’s, signature pad peripherals and document printing peripherals)
• Branch network connectivity technologies (Fibre optics, LTE, Low-orbit satellite – e.g. Vodacom, Telkom, Openserv)

• Voice, chat, email routing and blending technology (including Chatbot and Whatsapp Enterprise-based engagement) – Some technology provider examples would be Genesys, Nice, Avaya.
• Client relationship management (e.g. D365, Salesforce)
• Call quality assurance and client sentiment tracking (Nice Nexidia, Qualtrix XM)
• Staff productivity management (Nice WFM, ActiveOps, Zendesk)
• Client identification and authentication (Nice Voice biometrics; other out-of-band second factor technologies)

NB! This job is now closed. You can apply for other jobs by uploading your CV.