Change Manager

SUMMARY:
We are seeking an experienced Change Manager to lead the successful adoption and embedding of sustainable changes for our strategic AIOps Phase 3 Digital Enablement initiative. This critical role involves supporting the implementation and transition of a new IT operating model, including ITSM Foundation & SIAM Enablement, Strategic Portfolio Management (SPM), and the Applications, Infrastructure, Cloud & Workspace AIOps Strategy. The ideal candidate will maximize the benefits and ensure seamless integration of these digital transformation initiatives.

POSITION INFO:
Responsibilities:

• Develop and implement a holistic change management strategy that aligns with business objectives, emphasizing the impact and advantages of AIOps, ITSM, and SPM.
• Conduct stakeholder identification, mapping, and create comprehensive engagement and communication plans to maintain effective stakeholder involvement throughout the initiative.
• Conduct readiness assessments using surveys, interviews, and evaluations to identify organizational strengths, gaps, and areas needing attention.
• Identify and proactively address barriers and resistance points, formulating effective mitigation strategies to overcome organizational readiness challenges.
• Analyze training needs comprehensively to ensure stakeholders possess the necessary skills and knowledge to leverage the tools effectively
• Design and execute tailored training and enablement programs, combining workshops, practical sessions, and e-learning modules to drive adoption and build competency.
• Establish clear success metrics and KPIs, such as incident reduction, improved service resolution times, and strategic portfolio alignment with business priorities.
• Continuously monitor, analyze, and optimize performance, making necessary adjustments to sustain long-term effectiveness and benefits realization.
• Collect structured feedback and document lessons learned to refine the change management strategy, continuously improving stakeholder engagement and training outcomes.

• Comprehensive Change Management Strategy and Implementation Plan
• Stakeholder Engagement and Communication Plan
• Readiness Assessment and Gap Analysis Reports
• Barrier and Resistance Mitigation Strategy
• Training Needs Analysis
• Tailored Training and Enablement Materials
• Defined Success Metrics and KPIs Framework
• Continuous Improvement and Optimization Reports
• Structured Feedback and Lessons Learned Documentation
• Monthly Progress and Risk Management Reports
• Final Change Adoption and Success Report (End June 2025)

• Start Date: Immediate
• End Date: End June 2025

• Proven track record in managing complex IT and digital transformation projects successfully.
• Exceptional communication, stakeholder engagement, and facilitation skills.
• Certified Change Management Professional (e.g., Certified Change Management Professional, Prosci) strongly preferred.
• Demonstrable ability to drive organizational change across multiple levels, including executive leadership.