Call Centre Manager

Recruiter:

Ubuntu We Sizwe Two Four Seven Pty Ltd

Job Ref:

1339115490

Date posted:

Thursday, January 9, 2025

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

To manage Call Center Representatives, establishing goals for call center employees to follow and resolving any Call Centre issue and meet Call Centre Targets.

Setting goals: Establishing goals for call center employees
Resolving issues: Resolving customer issues and other call center problems
Managing performance: Managing the team's performance
Transferring technical knowledge: Ensuring that technical knowledge is effectively transferred to customers

5 years Minimum experience in Call Centre management
Managed at least a team of 30 or more agents at a time
Responsible for the day-to-day operations of a call Centre,
Setting performance goals and targets
First preference is given to those in the Financial/Insurance/Trading industry
Developing and implementing effective sales strategies
Coaching and training agents to enhance their skills
Monitoring and analyzing performance metrics
Ensuring compliance with industry regulations
Fostering a positive and productive team environment
Driving continuous improvement and process optimization

Similar jobs you might be interested in:

Call Centre Manager - Midrand - R23 000ctc
Location: Pretoria
Salary: 23 000
Call centre manager - Midrand - R23 000ctc
39 days ago

Call Centre Manager
Location: Johannesburg
Salary:
44 days ago

Operations Manager, Call Centre
Location: Johannesburg
Salary: R240 000 + incentives
Call centre Operations manager
3 days ago

Centre Financial Manager
Location: Pretoria
Salary: Monthly
Property (Retail/Mixed Use) experience is non-negotiableThe centre Finance manager is responsible for the operational management of a regional shopping centre. This involves the full financial function for this building.The role incumbent is responsible to pay attention to the detail of the immediate task and decide the most efficient way of getting it done on time. The incumbent will be req...
23 days ago

Traffic Management Centre: Assistant Manager
Location: Centurion
Salary: Monthly
Traffic Management centre: Assistant manager - Randburg
22 days ago

Call Centre Operations Manager
Location: Johannesburg
Salary: R240 000 + incentives
Call centre manager
3 days ago

Technical Service Manager
Location: Johannesburg
Salary: 500 000 Annually
We are Looking for a skilled Service centre manager with expertise in millwright testing and team management? Join us to lead and inspire a dedicated team, ensuring top-tier service delivery and efficient troubleshooting in a dynamic environment. Bring your leadership experience to a role where you can make a lasting impact on both the team's success and the overall performance of the service cent...
8 days ago

Contact Centre Agent - Senior
Location: Germiston, Gauteng
Salary: R12k+ negotiable based on experience
We are seeking a senior consultant to act as a liaison between our client within the tyre industry and their customers.
1 day ago

Retail Marketing Manager
Location: Johannesburg
Salary:
23 days ago

Technical Manager
Location: Johannesburg
Salary: 650000 Annually
Our client is seeking a dynamic Technical manager to lead the operational infrastructure and management of their extensive portfolio. This role involves planning, directing, coordinating, and budgeting all activities related to building construction, repairs, and maintenance, including air-conditioning, cleaning, fire safety, hygiene, landscaping, parking, pest control, waste management, and more.
8 days ago