Call Center Manager

Recruiter:

Business Capital Group

Job Ref:

4106717435

Date posted:

Friday, February 21, 2025

Location:

Pretoria, South Africa

SUMMARY:
-

POSITION INFO:

We are looking for an experienced Call Centre Branch Manager to lead and manage the effective operations of a branch, ensuring the implementation of divisional strategies, cost-effective solutions, and meeting set goals (revenue and expense targets). The role involves managing performance, compliance, quality, and people development through innovative solutions and action plans.

Minimum Requirements:

Grade 12/Matric
Bachelor’s Degree in Business or related field
5-10 years of management experience
10-12 years in collections or financial services
Strong leadership and commercial awareness in unsecured collections and recovery
Proficient in Microsoft Office and good communication skills

Key Responsibilities:

Implement performance and consequence frameworks to address underperformance
Develop and execute action plans for team development and retention
Achieve collections and financial targets while optimizing productivity
Manage performance, compliance, and team workload
Regular client interaction and reporting on operational performance
Ensure regulatory compliance and internal policy adherence
Identify talent and nurture successors for future growth.

This role offers a leadership opportunity to drive success through effective team management, performance monitoring, and achieving operational goals.

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