SUMMARY:
Call Cantre Manager - JHB
POSITION INFO:
Responsible for the effective management of team of call centre agents and team leaders ensuring legit registrations and conversions according to targets.
Responsibilities
• Responsible for the effective management of team of call centre agents and team leaders ensuring they are driving legit registrations and conversions according to targets
• Ensure customer documents are verified correctly and timeously by agents and quality checks are completed regularly.
• Drive a target of 10 legit registrations completed per day by agents.
• Drive a target of 30% First Time Deposit (FTD) conversation.
• Strive for excellent customer service with a high NPS.
• Ensure minimal customer complaints and that all customer queries are resolved timeously.
• Research best practice Call Centres for streamlining and automation of processes where feasible.
Experience and Skills
• Strong experience in Call Centre Management and Customer service
• Proven analytical abilities.
• Knowledge of relevant systems and interfaces.
• Excellent communication and engagement skills
• Have excellent stakeholder management skills and be able to build key relationships within the business.
• Strong Customer service orientation
• Strong problem-solving and organisational skills.
• A diplomatic and professional approach
Salary - R600 - R800 000pa CTC
Send cv to
