CRM Project Manager

Recruiter:

Liyema Consulting

Job Ref:

JHB002174/Laka

Date posted:

Wednesday, January 29, 2025

Location:

Johannesburg, South Africa

SUMMARY:

CRM Project Manager - Contractor

Financial Services, Information Technology JHB - Central

POSITION INFO:

We are looking for a skilled CRM Project Manager to join our team on a contractual basis. As a CRM Project Manager, you will be responsible for overseeing the planning, implementation, and tracking of customer relationship management projects. Your duties will include collaborating with stakeholders to define project scope, goals, and deliverables, as well as developing full-scale project plans. You will also be in charge of managing project resources, budget, risk, and timelines to ensure successful project completion.

Define project scope, goals, and deliverables in collaboration with stakeholders
Develop full-scale project plans and associated communications documents
Effectively communicate project expectations to team members and stakeholders
Estimate the resources and participants needed to achieve project goals
Manage project budget, resource allocation, and timelines
Track project deliverables using appropriate tools
Provide direction and support to project team
Constantly monitor and report on progress of the project to all stakeholders
Implement and manage project changes and interventions to achieve project outputs
Evaluate and assess result of project
Adhere to the company's project management methodologies

Technical Expertise: Strong knowledge of CRM software, particularly technical CRM systems used in the banking industry.
Project Management Skills: Proven experience in managing IT projects, including budgeting, scheduling, and resource allocation.
Problem-Solving Skills: Ability to troubleshoot and resolve technical issues efficiently.

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