Tourism - Loyalty programmes)

Recruiter:

Isilumko Staffing (JHB)

Job Ref:

2918297525

Date posted:

Friday, December 6, 2024

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

A Global travel / tourism / hospitality client is seeking an experienced CRM Specialist for their Marketing department in Johannesburg.

Qualifications and experience:

Marketing diploma / Bachelors' degree
No less than 6 years' marketing experience - CRM as a specialisation
Fluent in English
Sound knowledge of loyalty programmes
System proficiency: SAS or any CRM campaign dissemination tool, Contact Lab, Touchbase Pro, Advanced Excel (Data mining and analysis), Marketo

Key skills:

Interpersonal
Stakeholder management
Writing
Data mining
Analytical
Database management
Time management
Attention to detail
Deadline driven / results driven
Able to work under pressure
Strategic
Resilient
Adaptable
Organised
Team player

Key performance areas:

Grow the loyalty base: Develop and implement communications strategy for CRM
Responsible for the customer life-cycle: Attending to all client queries
Support the Marketing Manager with ad-hoc projects
Monitor data quality, marketing activities, segmenting
Draft, execute and monitor direct marketing campaigns, promotions and interventions
Draft and implement acquisitions, remarketing and maintenance strategy
Draft performance reports

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