CRM Business Analyst

SUMMARY:
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POSITION INFO:

IGrow Group of Companies, one of SA’s top property investment companies is seeking a dynamic and forward-thinking CRM Business Analyst to the join their team in Cape Town. 

Requirements:

• Matric
• A degree in Business Administration, Information Technology, Computer Science, Marketing, or a related field
• 3-5 years experience in a CRM Analyst role preferably in financial services
• Selfstarter with strong initiative and problem-solving skills
• Track record of leveraging industry and internal proof points
• Ability to handle a large number of projects and deadline driven
• Self motivated and able to complete tasks with minimal instruction
• Highly organised
• Work from the office 
• Hands-on experience with popular CRM systems like Salesforce, Zoho and Pipedrive is crucial.
• Experience in business analysis, particularly in understanding business processes and translating them into technical requirements, is essential.
• Experience in managing or supporting CRM-related projects, including implementation, customization, and integration with other systems.
• Familiarity with the industry in which the CRM will be applied e.g., finance, is beneficial
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Duties and responsibilities include, but not limited to: 

• Lead day to day system management and optimization.
• Optimizing software to the best of it's ability
• Reporting, updating, account sorting, account ranking, data entry and account management
• Organizing and analyzing marketing and customer data and helping Sales and Marketing teams
• Analytical and data driven approach to creating new revenue opportunities
• Knowledge of customer acquisition and retention strategies
• Creating new policies and optimizing the relevant systems usage with the Sales teams
• Exceptional verbal and written communication skills
• Social and emotional intelligence to tailor interactions for internal stakeholders
• Extensive product knowledge of Zoho, Pipedrive and Salesforce.
• Technology skills in multiple CRM systems, software and applications