COE (Centre of Excellence) & Business Process Manager

SUMMARY:
Join a leading force in the industry, encompassing a range of services from short-term insurance to health insurance and personal finance comparison platforms. 

Joining a diverse team of thinkers and doers means being part of a cohesive unit that continually pushes the boundaries of what’s possible. Here, you’ll find ample opportunities to grow your skills, make meaningful contributions, and lead through technology in a dynamic, forward-thinking environment.

POSITION INFO:
The role will be responsible for maturing the organisation's process excellence, innovation, delivery standards, and transformation initiatives to integrate process management into the core business strategy, enhancing efficiency, customer experience, and operational agility.

You will collaborate with senior leadership to providing strategic oversight and governance of business processes through a Centre of Excellence (CoE), leading large-scale transformation efforts, fostering a culture of continuous improvement, and ensuring that all processes & initiatives align with the organisation’s long-term goals and regulatory requirements.

RESPONSIBILITIES:
(More detailed job description available on request)

1. Business Process/Model Rethink (Strategic Process Management)
2. Drive a Culture of Innovation (Continuous Improvement & Transformation Leadership)
3. Transformational Change Management
4. Improvement / Innovation (Innovation and Process Excellence)
5. Project Governance (Governance and Compliance)
6. Stakeholder Management (Collaboration and Communication)
7. Process Automation (Documentation and Automation)
8. Performance Management (Performance Monitoring and Improvement)
9. Budgeting, Costing and Forecasting

1. 10 or more years of progressive experience in Business Process leadership roles (Essential); Strong background in change management, with demonstrated success in managing complex organisational changes (Essential)
2. 5 or more years in management position (Essential); Experience of planning, managing and organising resources within short / medium timescales within the
   overall policy framework.
3. Bachelor’s degree in Business Administration, Management, Information Systems, or a related field (Essential); a Master’s degree or MBA (Advantageous)

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