CB&SI Specialist: Service and Fulfilment

SUMMARY:
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POSITION INFO:

Main Purpose of The Job

• Provide compliance support to CB&SI.
• Working on a team-basis with members of the team in the CB&SI Office to coordinate and monitor compliance to policies and procedures for Client onboarding, Customer Data and Post Investment Monitoring.
• Coordinate closing out of internal and external stakeholder complaints
• Act as Risk Champion for CB&SI.
• Manage and coordinate internal and external service providers for updating of CBSI Policies and Standard Operating Procedures, compliance checklists, process workflows, product development, etc.
• Manage internal and external service provider engagements for sourcing of Collateral Valuations.
• Manage internal and external service provider engagement for systems fault logging, system development requirement and implementation

Key Performance Areas

Client Onboarding Compliance Support

• Validate Customer Pre-disbursement checklist to supporting source documents and data accuracy, completeness and relevance for core SAP Banking, SAP Collateral Management Systems, including that all source documents have been uploaded to Electronic Document Records Management System (“EDRMS”).
• Validate that loan or equity agreement conditions have been accurately loaded on SAP Banking
• Validate that Collateral instruments, valuations and valuation frequenty have been accurately load and linked on SAP Collateral Management Systems.
• Validate that all conditions precedent as provided for in Loan/Equity-, Security and other Material Agreements (“Finance Documents”) have been met and accordingly ticked-off on SAP Banking conditions management tab.

Core SAP Banking Systems and Records Management Compliance Support

• Perform regular spot checks on accuracy, completeness and relevance of SAP Banking and SAP Collateral Management Systemts and EDRMS
• Identify emerging business process or data risks for escalation to CB&SI risk register
• Manage and coordinate any identified Process, Systems and/or Reporting enhancements with other internal stakeholders, including Risk and Information Technology and Communications (“ICT”) departments.

Risk Champion

• Act as Risk Champion for CB&SI, including attendance of any require traning and/or referesher courses
• Manage and coordinate maintenance of CB&SI Risk Register with CB&SI team, including Head of CB&SI
• Maintain all ERM software Systems for CB&SI
• Prepare ERM reports for CB&SI and attend ERM and if applicable EXCO meetings with Head of CB&SI
• Manage and coordinate CB&SI Risk Register compliance, i.e. achievement of committed management interventions and/or risk mitigants on or before due dates

Stakeholder Relationship Management

• Working on a team-basis with members of the team in the CB&SI Office to ensure that pre- and post disbursement compliance with CB&SI and Credit policies and SOP’s.
• Manage and coordinate internal and external service providers for updating of CBSI Policies and Standard Operating Procedures, compliance checklists, process workflows, product development, etc.
• Manage internal and external service provider engagements for sourcing of Collateral Valuations.
• Manage internal and external service provider engagement for systems fault logging, system development requirement and implementation.

Preferred Minimum Education and Experience

• NQF Level 5 or a Relevant 3 year qualification: BTech in Accounting or Risk Management, Undergraduate Degree in Accounting / Commerce / Risk Management / Investment Management.
• Post qualification experience which will typically include the following: 3-5 or more years
• Experience as a Business Analyst, or relevant post investment monitoring experience in a commercial or corporate banking environment
• Experience in a Financial Services Lending environment
• Relationship management experience in a customer facing environment - within an agricultural environment as an advantage.

Critical Competencies

• Microsoft Office
• Knowledge / Experience of CRM and Risk tools – including the application of client onboarding, complaints and collection and monitoring systems
• Enterprise Risk Management Principles
• SAP Core Banking Systems
• Financial and Accounting Principles
• Customer Service Principles
• Accounting Principles
• Written and Verbal Communication Skills