Business Process Engineer

SUMMARY:
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POSITION INFO:

The Business Process Engineer will play a critical role in leading the design and mapping of business processes to transition from the current "as-is" to the desired "to-be" state. This initiative aims to establish a unified view of each client’s products across diverse banking sectors, such as Retail, Banking, and Insurance, with a focus on delivering client-centric, compliant, and streamlined communication.

As a senior specialist, you will define the business needs, design comprehensive processes, and create structured mappings and reports to support a centralised, data-driven view of client relationships. While primarily process-oriented, the role requires data familiarity to ensure accuracy in tracking, compliance, and client engagement.

Key Responsibilities

• Process Design & Engineering: Lead in defining and refining business needs and requirements, documenting these in clear, actionable user stories.
• End-to-End Process Mapping: Map current "as-is" processes and design the optimal "to-be" state across business units to ensure compliance and enhance client communication.
• Collaborative Requirement Refinement: Work closely with Solution Architects, Testers, and stakeholders to develop and optimise requirements.
• Data Integration & Mapping: Identify key data sources, facilitate data mappings between systems, and support middleware integration for decision points.
• Testing & Implementation Support: Design test cases, guide testing processes, and provide support during rollout.
• Organisational Capability Mapping: Analyse and document organisational and operational capabilities, ensuring they align with the project’s strategic objectives.
• User Engagement: Gather end-user requirements, support implementation, and manage the requirements scope to align with the business vision.

Qualifications and Experience

• Education: Diploma in Business Management, Business Analysis, or a related field.
• Experience:
  • 10+ years as a Senior Business Analyst/Business Process Engineer.
  • In-depth experience in Retail Banking, Agile methodologies, and end-to-end data mapping.
  • Proficiency in Atlassian tools (Jira, Confluence).
  • Knowledge of messaging platforms like Kafka and cloud-based platforms (preferably AWS).
  • Hands-on experience in gathering and documenting user requirements, writing user stories, and developing comprehensive technical documentation.
  • Exposure to Consumer Rewards or Personal Financial Management is advantageous, as is experience with systems such as Comarch.

Skills & Competencies

• Core Competencies:
  • Strategic Thinking and Innovation
  • Problem Management and Systems Analysis
  • Business/Organisational Capability Mapping
  • Execution and Client-Centric Approach
  • Collaboration and Influence in Cross-Functional Settings
• Technical Skills:
  • Familiarity with data security, access controls, and design best practices.
  • Ability to suggest solutions based on the latest trends and technologies.
  • Excellent time management, prioritisation, and multitasking skills to meet deadlines.
  • Adaptability to fast-evolving technology and industry changes, and the ability to apply them to business processes.

This role is ideal for a strategic thinker who thrives on translating complex requirements into structured, client-focused solutions and who understands the importance of accurate data integration for effective process optimisation. The ideal candidate will also bring an innovative approach, consistently seeking to optimise for quality, compliance, and client experience.