Business Manager - Liquor Store

SUMMARY:
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POSITION INFO:

Business Manager - Liquor Store

Location: Thaba Nchu

Position Summary:

We are seeking an experienced Business Manager to oversee the operations of our liquor store in Thaba Nchu. The ideal candidate will have a proven track record in managing teams, strong labor relations expertise, and the ability to drive business growth while ensuring compliance with all relevant regulations.

Key Responsibilities:

1. Operational Management

• Ensure the store operates efficiently and meets sales and profit targets.
• Implement and monitor operational policies and procedures.
• Manage stock levels, ordering, and inventory control to minimize shrinkage.

2. People Management

• Lead, motivate, and develop a team of employees to deliver excellent customer service.
• Conduct regular performance reviews, providing constructive feedback and identifying training needs.
• Manage work schedules and allocate tasks effectively to ensure smooth operations.

3. Labor Relations

• Handle all labor-related issues, including conflict resolution, disciplinary actions, and grievances.
• Ensure compliance with labor laws and company policies.
• Build a positive working relationship with staff and ensure a harmonious work environment.

4. Financial Management

• Prepare budgets and monitor financial performance.
• Analyze sales data and implement strategies to improve profitability.
• Ensure accurate cash handling and banking procedures.

5. Compliance and Risk Management

• Ensure adherence to all liquor licensing laws and health and safety regulations.
• Manage risk by maintaining a secure and compliant store environment.
• Conduct regular audits to ensure compliance with company policies.

6. Customer Service

• Drive a customer-centric culture within the store.
• Address customer complaints promptly and professionally.
• Maintain high standards of store cleanliness and product presentation.

Qualifications and Experience:

• Minimum 5 years of experience in retail management, preferably in the liquor or FMCG industry.
• Strong background in people management with a focus on labor relations and conflict resolution.
• Proven ability to manage operational and financial aspects of a business.
• Proficiency in stock management, budgeting, and reporting.
• Excellent communication, leadership, and problem-solving skills.
• Relevant tertiary qualification in Business Management, HR, or related field will be an advantage.

Key Competencies:

• Strong interpersonal skills with the ability to build relationships at all levels.
• High level of integrity and professionalism.
• Ability to work under pressure and make sound decisions.
• Analytical mindset with attention to detail.
• Proactive and results-oriented.

Remuneration:

Competitive salary based on experience and qualifications, with potential for performance-based incentives.