Business Applications and Process Support (BAPS)

SUMMARY:
The primary function of this role is to manage the System Support and Development (IS) and Information Technology (IT) department. The aim is to provide strategic direction in designing, creating, integrating, and implementing software within the company. This involves ensuring that system processes and technology (both hardware and software) align with business processes, resulting in a smooth and efficient system working environment for all staff nationwide. Additionally, the role is located in Umlaas, KwaZulu-Natal and focuses on cost reduction through effective systems and hardware architecture.

POSITION INFO:

Business Applications and Process Support Manager (BAPS)
KwaZulu-Natal

Key Responsibilities:

• Budgeting and accounting for the cost of BAPS services both locally and globally.

• Delivering and supporting BAPS services that meet business needs.

• Managing BAPS systems development and integration solutions.
• Collaborating closely with external developers to provide effective and efficient solutions.
• Ensuring proper planning, executing, controlling, and closing of projects to achieve agreed goals, criteria, and deadlines.

• Analyzing business processes and identifying areas for improvement.
• Translating business requirements into functional specifications for the development team.
• Facilitating communication between stakeholders and the development team.

• Collaborating with cross-functional teams to define, design, and deliver new reports, integrate systems, and solve business challenges.
• Debugging and resolving report defects and issues.

• Working with external support personnel to provide cost-effective and business-compatible support to internal stakeholders.
• Managing relationships with vendors to ensure the delivery of quality products and services.

• Training support and development personnel on new and existing systems to ensure they can provide the required support to the business.

• Ensuring a motivated, competent, effective, and efficient team that can meet business requirements.

Key Performance Areas:

• Financial Control: Efficient budgeting and cost management.
• Service Management: Effective delivery and support of BAPS services.
• Project Management: Successful management and execution of projects.
• Business Analysis: Improvement of business processes through analysis.
• Development: Delivery of effective system solutions.
• Vendor Management: Maintenance of productive vendor relationships.
• Training: Comprehensive training for support and development personnel.
• Team Leadership: Building and maintaining a motivated and efficient team.

Consequences (KPIs):

• Legal and company compliance with business processes and procedures.
• Timely and uninterrupted business processes.
• Mitigated system security risks.
• Accurate business decisions based on correct business information and reporting.

Qualifications:

• Bachelor’s degree in Information Systems or Computer Science.
• Project Management certification.
• Azure certification.

Legal Requirements:

• Possession of a valid Code 08/EB driver’s license.

Experience:

• 5+ years in a similar position.
• 5+ years in SQL/SSIS/SSRS development.
• 5+ years in systems architecture design.
• 5+ years in business analysis.
• 5+ years in SQL server database administration.
• 5+ years in project management.
• 2+ years in Azure administration.

Knowledge and Skills:

• Expert in MS SQL Query creation, SSIS package, and SSRS report creation.
• Proficiency in Power BI development.
• Experience in Azure data platforms management and Azure administration.
• Knowledge of source control management.
• Proficient in Microsoft Excel and Word.

NB! This job is now closed. You can apply for other jobs by uploading your CV.