Business Analyst (Client Services Model) - (CONTRACT)

SUMMARY:
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POSITION INFO:

Background and Overview
The objective of the Investment and Policy Administration (IAP) programme is to deliver a single, integrated cloud-based platform for policy and investment administration services for the Group. The platform is being delivered by the global software provider and the Group's strategic partner.

Job Summary
Our client is seeking a highly skilled Business Analyst with a minimum of 5 years of experience. The ideal candidate will have a strong background in business analysis within financial services with demonstratable experience with service model frameworks design and implementation. The ideal candidate will be a proactive team player, adept at working with stakeholders to drive business process improvements, optimizing service delivery models. The ability to bridge the gap between business needs and technical solutions is essential. The successful candidate will work closely with business stakeholders, product owners, and technology teams to define requirements, improve processes, and drive strategic initiatives.

Key Responsibilities
Business Analysis & Requirements Gathering
• Engage stakeholders to understand business needs, regulatory requirements, and market trends.
• Elicit, analyze, and document business requirements for the client services model.
• Work with customer services and engagement teams, operational teams and IT teams to define service model design and framework.
• Develop detailed business spec and process flows to support the project initiatives.

Process Optimization & System Improvements
• Identify opportunities for automation and process optimization across the business incl. but not Limited to reporting, servicing, finance, etc.
• Collaborate with IT teams to define system requirements and test solutions. Support UAT (User Acceptance Testing) and ensure seamless implementation of product build.
• Support Training and review of training material.

Stakeholder Engagement & Communication
• Act as the bridge between business, IT, compliance, and product teams.
• Prepare and present clear proposals, and recommendations to senior management.
• Provide training and knowledge transfer to internal teams on product and process changes.

Key Requirements
Experience & Industry Knowledge
• A minimum of 5 years of experience as a business analyst.
• Experience in service model frameworks design and implementation.
• Demonstratable experience in business process improvements, optimizing client service delivery, service delivery model design
• Policy administration systems experience is a strong advantage.
• Familiarity with client engagement services, call centre operations, client communication and regulatory reporting will be beneficial.

Technical & Analytical Skills
• Strong expertise in business process modelling, data analysis, and reporting.
• Experience with agile methodologies, Jira, and Confluence is preferred.

Soft Skills & Competencies
• Excellent problem-solving and analytical thinking skills.
• Strong stakeholder management and communication abilities.
• Ability to work independently and drive initiatives in a fast-paced environment.
• High attention to detail and commitment to accuracy.

Education & Certifications
• Bachelor’s degree in Business, Finance, Economics, or a related field.
• Certified Business Analysis Professional (CBAP) or equivalent certification is a plus.

Kindly regard your application as unsuccessful if you have not heard from the agency within 2 weeks.