Bursary & Private Accounts Manager

SUMMARY:
The  Bursary  &  Private  Accounts  Manager  is  responsible  for  managing  and
overseeing bursary and private accounts, ensuring efficient administration, accurate
record-keeping, and effective relationship management with sponsors, institutions,
and students. The role focuses on revenue collection, account reconciliation, and
compliance with financial policies and regulations.

POSITION INFO:
Minimum experience and requirements:

EDUCATION:

• Matric
• Bachelor's degree in Finance, Accounting, Business Administration, or a related field

• Minimum of 5 years of experience in accounts management, finance, or
• bursary administration.
• Experience in managing bursary accounts or student financing is highly
• advantageous.
• Strong knowledge of financial systems, invoicing, and reconciliation
• processes.
• Proficiency in financial software and Microsoft Excel.

• Lease Administration, Billing and Receipts
• Leases administration is done correctly – Billing, Leases, signed, filed & supporting documentation obtained (including FICA coordination where required).
• Managing the allocation of all un-allocated receipts and clear against tenant’s account in order to clear TAA (Tenant’s age analysis).
• Process corrections of misallocations & unidentified receipts on a daily basis.
• Managing the administration of billing of non-rental matters such as lost keys, sleep over damages and payment thereof.
• Statements are issued timeously & rental accrual and receipts is accurate at all times.
• Ensure that pre-billing reports are print, checked for accuracy & approved before the next Rent Roll
• Review of rent rolls to ensure accuracy of billings
• Report and manage all exceptional reports & ensure that Billing & tenancy codes are correct
• Ad-hoc invoicing against security deposits

• Reconciling of accounts where required
• Collection of 95% of monthly rental due in both NSFAS and Private students.
• Following-up daily, weekly, monthly to ensure that debtors/students adhere to terms of payment.
• Ensure that queries on any outstanding balances and/or short payments are done by team by contacting NSFAS and Private students directly and to follow up on balance of payment if required.
• Diarize payment arrangements for all outstanding balances and follow up telephonically on agreed date.
• Ensure that bad debts do not exceed 1% of annual revenue

• Manage Processing of refunds as and when required.

• Ensuring that staff comply to debtors’ collection procedures relating to lock outs and de-activations
• Ensuring that debtor’s collection procedures are followed i.e. Biometrics deactivation/Wifi deactivation and lockout as per lockout procedure document.
• Ensuring adequate staff training takes place
• Manage inter-departmental relations
• Training of staff within the Private Accounts and Bursar Account.
• General office management

• Report to the National Leasing and Receivable Manager on debtors status and meetings held with NSFAS
• Ad hoc reporting as required

• Attend to all audit queries & make sure that they are resolved timeously.
• All ad hoc tasks as assigned to by management.
• Attending & representing the company in matters handed over to Housing Tribunal Courts by tenants
• Maximisation of recoveries from residential tenants
• Attend to property inspections
• Management of vacate process for NSFAS and Private students and residential tenants and charging against any damages prior to processing of refunds as and when required
• Manage day to day customer billing, room changes ect queries
• Freshdesk tickets resolved within an agreed SLA

• Proactively engage with tenants and or student sponsors to create professional relationships, creating and maintaining through constant follow-ups and meetings
• Ensure that courtesy calls are made to the NSFAS to confirm that client has no queries and requested reconciliation of their accounts.
• Manage all client queries and e-mails & ensure that they are responded to on the day of receipt.
• Ensure that Response to queries is within 24 hours of receipt and resolve within 5 working days
• Liaise with and manage relationships with clients to ensure accounts are paid on time
• Client retention (customer care) through ongoing phone calls, emails and meetings