Building Operations Manager

SUMMARY:
Our client is seeking a highly skilled Building Operations Manager to oversee the delivery of facilities management (FM) services across a regional portfolio. The successful candidate will be responsible for managing operations, ensuring contract compliance, optimizing performance, and driving key initiatives while maintaining a strong customer focus.

POSITION INFO:
Job Purpose:
To lead the local facilities management services and ensure the efficient delivery of FM operations across the designated portfolio. This includes driving performance, implementing strategic initiatives, managing budgets, and ensuring compliance with safety and operational standards.

Key Responsibilities:

• Provide leadership to ensure high performance across facilities management operations.
• Oversee contract deliverables, including compliance, KPI performance, cost-saving measures, and customer satisfaction.
• Manage FM services across multiple buildings with a strong technical foundation.
• Implement and drive initiatives such as savings programs, energy optimization, HSSE (Health, Safety, Security, Environment), training, and succession planning.
• Analyze and solve complex problems, applying innovative solutions to FM services and supply chain management.
• Adapt to demanding environments, managing multiple projects and deadlines effectively.
• Build and maintain effective business relationships with clients, ensuring responsiveness to their needs.
• Prepare and present client reports as per agreed schedules.
• Collaborate with other business unit leaders to enhance service and financial performance.
• Strategically manage procurement activities, ensuring competitive pricing, supplier relationships, and proactive service delivery.
• Oversee and manage annual budgets, ensuring facilities expenditure aligns with targets.
• Review financial and business reports, identifying opportunities for improvement.
• Ensure compliance with laws, policies, and best practices related to facilities management.
• Lead health, safety, security, and environmental compliance efforts.
• Manage a dispersed team across multiple sites, ensuring high team performance.

• Strong written and oral communication skills in English and French.
• Proven leadership skills and the ability to drive operational excellence.
• Strategic thinking and effective decision-making capabilities.
• Proficiency in Microsoft Office, including PowerPoint, Excel, and Word.
• Degree in engineering, property, or business-related field or equivalent experience.
• Recognized facilities management professional qualification.
• Significant experience in facilities management and operational change management.
• Clear evidence of cross-functional real estate experience in an outsourced environment.
• Strong technical knowledge and awareness of workplace health and safety standards.

• Membership in a recognized facilities management professional body (e.g., BIFM).
• Health and Safety certification.