Branch Manager (Freight Operations)

SUMMARY:
The Branch Manager oversees all activities related to freight operations and supervises the branch personnel.
This role includes analysing fleet performance, ensuring that each vehicle meets its production targets, and providing insights for potential expansion or improvements.
Additionally, the Branch Manager is responsible for ensuring client satisfaction, driving continuous development initiatives within the branch, and maintaining accurate reporting.

POSITION INFO:
Key Performance Indicators
Operations

• Prepare branch performance reports and recommendations for the MD.
• Develop policies and ensure compliance with safety, environmental, and fleet standards.
• Ensure adherence to Health & Safety legislation, including documented toolbox talks.
• Oversee day-to-day branch activities, ensuring smooth operations and resource utilisation.
• Ensure fleet maintenance within service agreements and legal requirements.
• Compile and submit management reports.
• Coordinate transport and scheduling for efficient product flow.
• Manage freight accounts and ensure accuracy before MD authorisation.

• Interpret profit and loss statements, budgeting, and pricing.
• Review financial reports/ expenditures, providing input on pricing or expansion needs.
• Ensure services remain within budget.

• Manage KPIs and recruitment, training, and discipline of reporting employees.

• Ensure excellent customer service and handle client queries.
• Manage relationships with stakeholders as well as adherence to SLAs.

• Computer literate (competent in MS Office).
• Excellent communication skills with internal and external clients.
• Excellent English and Afrikaans oral and written communication skills.
• Ability to take responsibility for actions, projects, and clients; take initiative and work under own direction.
• Ability to build a wide and effective network of contacts.
• Ability to work in a systematic, methodical, and orderly way to consistently achieve goals.
• Financial and business acumen.
• Ability to work productively while under pressure.
• Accepts and tackles demanding goals with enthusiasm, works hard and puts in longer hours when necessary.

• Own transport and valid driver’s license
• Willing to work overtime and be available after business hours as well as weekends.

• Senior certificate (NQF 4)
• Diploma/ Degree in Logistics, Supply Chain or Road Transport.
• 5 years previous experience in a managerial or similar position.
• Strong marketing/ sales background.
• Experience in dealing with National Bargaining Council (Road Freight)