Branch Manager

SUMMARY:
Cape Town. Well-established and reputable company seeking an experienced, results-driven Branch Manager to oversee operations in the Western Cape. If you have a strong background in shipping and logistics, and possess exceptional leadership and commercial acumen, this is an exciting opportunity to lead a high-performing team while driving growth and profitability.

POSITION INFO:

• Lead and oversee the management of the Western Cape branch, contributing to the strategic direction of the company
• Differentiate the business from competitors through innovative strategies and superior service delivery
• Drive revenue growth and cost efficiency across all operational functions

• Build and nurture strong relationships with key importers, exporters, and other stakeholders
• Support the sales team in maintaining seamless customer engagement and ensuring high levels of customer satisfaction
• Actively manage and update CRM records, ensuring transparency and accountability
• Take charge of key reefer customer relationships, ensuring their specific needs are met, especially in temperature-sensitive logistics

• Oversee export-booking performance, ensuring optimal slot utilization for both laden and empty allocations
• Ensure high productivity and service standards by managing equipment supply, claims resolution, and vessel operations
• Provide operational support and leadership as needed

• Act as the main point of contact for reefer customers, ensuring seamless communication and timely resolution of service issues
• Offer proactive support to customers, identifying opportunities to upsell or cross-sell value-added services
• Gather customer feedback and market intelligence to continuously improve service offerings
• Manage key reefer commercial accounts, providing tailored solutions for complex logistics needs

• Lead and manage branch staff, ensuring high productivity and compliance with labour laws and company procedures
• Foster a collaborative and positive work environment, encouraging professional growth and teamwork

• Oversee all marketing, import, export, and operational activities at the branch level
• Prepare and submit regular performance reports, ensuring alignment with company goals

• Strong operational expertise in both import and export freight management
• Proven experience in handling reefer cargo and navigating associated complexities
• Demonstrated leadership in a high-paced environment, with the ability to manage and develop teams
• Excellent interpersonal, negotiation, and customer relationship management skills
• Solid understanding of financial management, budgeting, and cost control
• Ability to proactively solve problems and align business strategies with customer needs