Branch Manager

SUMMARY:
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POSITION INFO:

Our client is looking for a motivated and experienced Branch Manager. This key leadership role is responsible for driving store performance, ensuring operational excellence, and leading a high-performing team. The ideal candidate will have a proven track record in retail management, strong business acumen, and a passion for customer service.

Candidates who meet the below minimum requirements are invited to apply.

Minimum Requirements

• Matric
• Proven experience as a Branch Manager, Store Manager, or similar retail leadership role
• Strong understanding of retail operations, including inventory management, staffing, and sales target
• Excellent leadership and people management skills, with the ability to motivate and develop teams
• Outstanding customer service skills, with the ability to resolve conflicts and address customer concerns
• Strong organizational, problem-solving, and decision-making abilities
• Ability to analyze performance data and implement strategies for improvement
• A solid understanding of health and safety regulations and retail standards
• Flexibility to work weekends, holidays, and evenings as needed

Key Responsibilities:

• Oversee daily operations of the branch, ensuring smooth and efficient functioning.
• Lead, inspire, and develop a team of sales associates, supervisors, and support staff.
• Drive sales growth and achieve branch revenue targets.
• Implement merchandising strategies and ensure products are displayed according to company guidelines.
• Manage inventory levels, ordering, and stock control to optimize sales and reduce waste.
• Ensure outstanding customer service and resolve any escalated customer issues effectively.
• Maintain high standards of branch presentation, cleanliness, and health & safety compliance.
• Analyze branch performance data and create action plans for continuous improvement.
• Report to senior management, providing regular updates on branch performance and key metrics.
• Manage branch expenses, budgets, and profitability, ensuring cost-effective operations.

IMPORTANT:

• Applications close 6 December 2024
• If you do not receive feedback within 14 days, your application is unsuccessful
• Only applications submitted via the Ditto Jobs platform will be considered
• Only candidates who meet all our client's minimum requirements will be contacted