Back Office Manager

SUMMARY:
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POSITION INFO:

Key Responsibilities:

• Team Leadership: Lead and manage a diverse team of back-office professionals, ensuring high levels of efficiency and accuracy in all operations.
• Operational Management: Oversee the day-to-day operations of the back office, including workflow management, process optimisation, and issue resolution.
• Process & Policy Development: Develop and implement standardised processes and policies that improve productivity, ensure compliance, and align with the company's objectives.
• Team Development: Foster a culture of continuous learning and improvement, providing training and career development opportunities for team members.
• Quality Assurance: Implement quality control measures to ensure that all back-office tasks are executed with precision and meet high standards of service.
• Reporting & Analytics: Monitor back-office performance through KPIs and prepare detailed reports for senior management, highlighting key areas for improvement.
• Collaboration: Work closely with the leadership team and other departments to ensure alignment and smooth cross-functional operations.
• Compliance: Ensure that all back-office functions adhere to industry regulations, company policies, and best practices.

Requirements:

• Proven experience as a Back Office Manager or similar leadership role within the BPO, FinTech, or financial services industry.
• Strong leadership and management skills, with experience in building and leading high-performing teams.
• Excellent understanding of back-office processes, workflow optimisation, and operational efficiency.
• Strong analytical and problem-solving skills, with the ability to use data to drive decisions.
• Ability to develop and enforce policies, processes, and best practices.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational skills.
• Knowledge of regulatory requirements and compliance standards within the FinTech or BPO sector.