BPO PROCESS FLOW ENGINEER - (SENIOR) - DBN WEST

SUMMARY:
DUR00004 -  BPO PROCESS FLOW ENGINEER – SENIOR - (KZN – DBN WEST)
 
Purpose of the Job:
Responsible for the product & team combining their experience & technical knowledge to enable solving a wide range of problems in a creative way.
 
 

• Required Qualifications
  

Experience working on Pastel Evolution, Laserfiche, Docuware or similar applications
1. Skill with Object-orientated programming (C#, C++, Java).

POSITION INFO:
Required Qualifications

1. Diploma / Bachelor’s Degree in relevant field such as Computer Science, Information Technology, or a related discipline

1. Skilled with Object-orientated programming (C#, C++, Java).

1. Providing first-line support for the company's optimization applications.
2. Handle customer & end-user queries, offering actionable recommendations.
3. Automate workflows and processes to improve efficiency.
4. Ensure efficient implementation of business systems.
5. Work independently to complete assignments with minimal supervision or guidance.
6. Prepare compelling workflow documentation.
7. Perform system testing (UAT) and collaborate with developers for deliverables.
8. Support the up selling of company products and services.
9. Analyse, design, & implement business solutions to enhance customers operations.
10. Be knowledgeable on our internal systems and their capabilities.

1. Excellent communication and client engagement abilities.
2. Ability to multi-task
3. Ability to work under tight deadlines
4. Trustworthy