BMW Reception Services

SUMMARY:

We expect all services to be handled by individuals with a strong customer focus and
nurturing approach. The entire service has to be provided in the name of BMW
Finance. The name of the service provider should not be mentioned to the customer or
any other person. A tiered approach to task handling is necessary. All staff should be
m...

POSITION INFO:

We expect all services to be handled by individuals with a strong customer focus and
nurturing approach. The entire service has to be provided in the name of BMW
Finance. The name of the service provider should not be mentioned to the customer or
any other person. A tiered approach to task handling is necessary. All staff should be
multi-skilled and be cross utilized as and when required.

• Serves visitors by greeting, welcoming, and directing them appropriately.
• Notifies company personnel of visitor arrival.
• Maintains security and telecommunications system.
• Informs visitors by answering or referring inquiries.
• Directs visitors by maintaining employee and department directories.
• Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
• Keeps a safe and clean reception area by complying with procedures, rules, and
  regulations.
• Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed.

Below is an indication of the basic and expected staff requirements:
High command of the English language.
Communicating effectively through verbal written communication.

• High level of interpersonal skills using tact, patience and courtesy.
• Ability to work in a high pressured environment.
  High willingness and ability to learn.
• Good interpersonal skills, ability to maintain co-operative working
  relationships with all levels of staff.
• High level of integrity, professionalism and trustworthiness.
  Be a team player.
• Act as a brand ambassador for the company.
• High affinity towards the BMW Group brand.
  Personalization/ Empathy in communication.
• Ability to multi-task across mediums and channels.
• Matric education.
• Minimum 3 years’ experience in a Contact Centre / similar sales and service
  environment.
• Knowledgeable in Microsoft Office and Windows.

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