BMW : Customer Services Call Centre Consultant

Recruiter:

iSON Xperiences

Job Ref:

BPO00866

Date posted:

Tuesday, September 3, 2024

Location:

Midrand, South Africa

Salary:

Negotiable

SUMMARY:

You will be responsible for responding to inbound queries via voice and email correspondence. Handling and resolving Customer queries. You will be required to handle and resolve reconciliation items as well as refer to procedure manuals when processing ...

POSITION INFO:

Answering calls within 20seconds to drive Service Level and ensure a one call resolution for customers by reviewing processes for resolving the customer queries
Provide settlement quotes
Request for Deal adjustments ( due date, change in structure of finance agreement, e.g. term, monthly premium or balloon payment)
Natis requests ( Necessary checks regarding receipt of payment and preparation of documentation)
Moratoriums ( assessment required based on reasoning and affordability)
Change of banking details ( verification completed)
Updating personal particulars of clients against required (e.g., telephone, email and physical addresses)
Exit letters ( assess stability before processing)
Substitution of goods ( Verification of required information, e.g. invoice and insurance to be checked )
Providing remittances
Providing and explaining of statements, amortization schedules and audit summary)
Loading of beneficiaries ( assessment and verification of documents provided)
Request refunds (IPA and Automated refunds)
Escalate processing of additional finance on current finance agreement e.g. motor plan / warranty extensions ( advise process, gather relevant information and documents, application captured)
Investigate and processing of Bank Allocations
Bank Recon
Investigate and resolve related account queries / complaints
Liaise with clients, dealers, Insurance and other internal departments
Request write-offs/yellow slips
Ad-hoc duties when required
Encourage survey uptake and drive excellent customer service

Similar jobs you might be interested in:

BMW : Customer Services Call Centre Consultant
Location: Midrand
Salary: Negotiable
You will be responsible for responding to inbound queries via voice and email correspondence. Handling and resolving customer queries. You will be required to handle and resolve reconciliation items as well as refer to procedure manuals when processing ...
15 days ago

BMW Technician â Gauteng, East Rand
Location: Johannesburg
Salary:
JHB053 – bmw Technician – Gauteng, East Rand #DriveYourCareerForward by working for this Premium passenger vehicle brand.If you are a qualified Red Seal Motor Vehicle Technician, then our client is looking for you to join their team.RemunerationMarket related plus performance-based Incentive – Benefits including Provident Fund, Medical Aid with opportunities to u...
39 days ago

Used Bikes Sales Manager
Location: Cape Town
Salary: R 20 000 Monthly
Used Bike Sales ManagerWestern Cape, Cape Town R20 000 - R30 000 Depending on experience + Company Bike + Incentives + Benefits
2 days ago

BMW : Business Development Call Centre Consultant
Location: Midrand
Salary: Negotiable
Below is an indication of the basic and expected staff requirements: High command of the English language by Means of: Effectively communicating through verbal written communication. Listening, understanding ability to relay information back to customers. Soft skills â€“ Empathy, apathy...
30 days ago

Quality Manager
Location: Cape Town
Salary: 960 000
#SHIFTINTOHIGHCAREER by joining a Manufacturing Company that seeks the expertise of a Quality Manager
2 days ago

Service Technician/Key Accounts Manager
Location: Pinetown
Salary: 200000 Annually
Are you a seasoned Service Technician and Key Accounts Manager with a strong technical background? This is your chance to shine! Our client, based in Pinetown, KwaZulu-Natal, is seeking a young and energetic Service Technician/Key Accounts Manager to join their leading hot runner and temperature control injection moulding company. With a decade of experience serving the South African market and a ...
Today

Sales Representative - Mobilair
Location: Johannesburg
Salary:
Leading manufacturers and providers in the East Rand of compressed air systems is looking for a Sales Representative
Today

SALES AND MARKETING IT BUSINESS RELATIONSHIP MANAGER | CAPE TOWN
Location: Cape Town
Salary: Annually
Our client – a leading suppliers of petroleum products in South Africa through its vast network of approximately 850 service stations is looking for a Business Relationship Manager - Sales and marketing Manager. The client has a Level 1 Broad-Based Black Economic Empowerment rating against the amended Broad-Based Black Economic Empowerment Codes of Good Practice. The client has committe...
Today

Process Engineer
Location: Pretoria
Salary: R35 000
Job Title: Process EngineerLocation: RosslynRemuneration: R420 000 per yearPrimary purpose of the job:Reporting to the Process Engineering Manager, this position requires the services of an individual to ensure that customer requirements are met with regards to geometry and quality of the product delivered.
Today

Lead C# Developer: Back-end – Centurion, Gauteng
Location: Centurion, Gauteng
Salary: Market Related
Lead C# Developer: Back-end – Centurion, Gauteng
Today