Associate System Support Engineer (VAS, Financial Services & Cellular)

SUMMARY:
Our client, a major South African retailer, is seeking a dedicated and skilled Value Added Services (VAS) Associate Support Engineer to provide technical support and maintenance for all the VAS (Financial Services, Value Added Services, and Cellular) systems and applications within the IT Division. This role requires a proactive individual, collaborating with team members to ensure the smooth operation of VAS offerings, contributing to an enhanced customer experience.

POSITION INFO:
Key Responsibilities:

• Provide technical support for VAS systems and applications.
• Troubleshoot and resolve issues related to VAS platforms.
• Monitor system performance and generate improvement reports.
• Collaborate with stakeholders to understand and deliver VAS requirements.
• Conduct system audits and maintenance to ensure data integrity and security.
• Assist in deploying and integrating new VAS features and services.
• Document support processes and provide user training on VAS systems.

• Financial Services and Products
• Loyalty and Rewards Programs
• Cellular Services
• E-commerce and Online Shopping
• Insurance and Ticketing Services
• Point of Sale (POS) Systems
• Customer Relationship Management (CRM) Systems
• Payment Gateway and Processing Systems
• Mobile and Online Platforms
• Enterprise Resource Planning (ERP) Systems
• Billing and Invoicing Systems
• Telecommunications Infrastructure
• Security and Compliance Systems
• Integration Middleware

• Relevant Bachelor's degree.
• Proven experience in technical support or engineering, preferably within retail or e-commerce.
• Strong knowledge of VAS systems and applications.
• Proficiency in troubleshooting technical issues and providing solutions.
• Familiarity with database management and network systems.
• Excellent communication and teamwork skills.
• Strong analytical and problem-solving abilities.
• Ability to work onsite in the Cape Town Southern Suburbs for at least 3 days a week.

• Experience with integration and deployment of VAS, Financial Services and Cellular Services features.
• Knowledge of security protocols and data protection practices.
• Ability to manage multiple tasks and projects simultaneously.
• Customer-focused mindset with a commitment to delivering high-quality support.

• Competitive salary package.
• Opportunity to work with a leading retailer in South Africa.
• Professional development and growth opportunities.
• Collaborative and dynamic work environment.

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