Associate Customer Engineer

SUMMARY:
We are recruiting for an Associate Customer Engineer Position.

POSITION INFO:
Key Performance Areas

• Ensure IT Services are Accessible to Internal and External Company Customers
• Attend IT incidents and requests.
• Configure new equipment.
• Adopt a proactive approach to prevent problems from arising.
• Ensure compliance to OHS when setting up.

• Provide software and hardware configuration according to business requirements.
• Conduct troubleshooting, maintenance, upgrades and other activities required for efficient working of computer systems.
• Undertake maintenance and repairs on damaged and repairable hardware.

• Establish connection and access to MFD and Scanners for all users.
• Identify problems; log calls with Service Desk and escalate matters to senior Lead: Business Support.
• Manage replacement of consumables in the region.

• Replace faulty devices.
• Provide 1st line support of telephone infrastructure.

• Undertake audits of hardware and software assets.
• Conduct Bi-annual asset verification.

• Attend to AV requests.
• Attend to 1st line AV problems and escalate matters to Lead: Business Support.

• Provide input to IT Operations reports.

• National Diploma in Information Technology related qualification.
• Relevant 2 years’ experience in system support.