Assistant Lodge Manager

SUMMARY:
We are looking for an experienced and motivated Assistant Lodge Manager to join our team at a prestigious lodge. The ideal candidate will have a passion for hospitality, excellent leadership skills, and a proven ability to deliver exceptional guest experiences in a luxury setting.

POSITION INFO:

Requirements:

• Minimum of 2 years’ experience in a management role within the hospitality industry, preferably in a luxury lodge or 4/5-star environment.
• Formal hospitality qualification (advantageous).
• Strong financial acumen and ability to manage budgets and resources efficiently.
• Proficient in MS Office and hospitality management systems.
• Excellent communication and interpersonal skills.

Key Responsibilities:

• Support the Lodge Manager in overseeing the day-to-day operations of the lodge.
• Ensure a world-class guest experience by maintaining the highest standards of service and hospitality.
• Manage and motivate staff, fostering a culture of teamwork and professionalism.
• Assist in managing budgets, cost controls, and financial reporting.
• Oversee guest relations, ensuring personalized attention to guest needs and resolving any concerns promptly.
• Monitor and maintain the lodge’s facilities to ensure a seamless guest experience.
• Assist with marketing initiatives and managing online reviews and feedback.
• Uphold health and safety standards across the lodge operations.

Skills and Competencies:

• Exceptional organizational and leadership abilities.
• Strong attention to detail with a focus on delivering excellence.
• Ability to handle pressure and multitask in a dynamic environment.
• Proactive problem-solving and decision-making skills.
• Passion for the hospitality industry and creating memorable guest experiences.