Assistant Groups Reservations Consultant

SUMMARY:
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POSITION INFO:

About us:

Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Where exceptional people and exceptional opportunity awaits.

Who we’re looking for

The Bay Hotel with the majestic Twelve Apostle Mountain range as a backdrop and the Atlantic Ocean less than a minutes’ walk away, in the heart of glitzy Camps Bay has a position for an Assistant Group Reservations Consultant to join their team of extraordinary people. As the Assistant Group Reservations Consultant you will provide support in managing and coordinating group bookings and ensuring seamless communication between clients and internal departments. This role assists with handling inquiries, processing reservations, updating records, and ensuring all group details are accurately maintained. The assistant plays a key role in ensuring smooth group booking operations while supporting revenue optimisation and exceptional guest service

We are seeking a detail-oriented, customer-focused Assistant Group Reservations Consultant who thrives in a collaborative and dynamic environment. If you have a passion for organisation and excellence, this role offers you the opportunity to support our reservations team. Your strong communication skills, enthusiasm for providing exceptional service, and ability to manage online bookings efficiently will be essential in this exciting position. Embrace the chance to grow professionally while being part of an extraordinary team dedicated to creating memorable experiences for our clients.

Minimum Requirements:

• Grade 12 or equivalent
• Minimum 2 years’ experience in hotel reservations, hotel front office or a similar role
• Proficiency in hotel reservations systems, Opera preferred
• Understanding of hotel group booking policies and pricing strategies
• Communications – must be a strong communicator in verbal and written forms
• Good verbal and written communication skills in English
• Strong organisational and multitasking skills.
• High attention to detail and accuracy in handling bookings and contracts.
• Ability to work under pressure and meet tight deadlines.
• Customer service orientation with a problem-solving mindset.
• Strong teamwork and collaboration with other hotel departments.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
  
  
  

Ready to Join? If you're ready to take your career to new heights and be part of something truly special, we want to hear from you! Apply now or send your resume to and embark on a journey filled with excitement, growth, and endless possibilities.

Due to the large number of CV's received, only candidates that meet the minimum requirements will be contacted. If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.

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