Assistant General Manager (AGM)

Recruiter:

Fempower

Job Ref:

1987248259

Date posted:

Thursday, February 27, 2025

Location:

Cape Town, South Africa

SUMMARY:
-

POSITION INFO:

Job Overview:
The Assistant General Manager supports the General Manager in overseeing daily restaurant operations, staff management, and guest satisfaction. The AGM serves as acting GM in the General Manager's absence.

Key Responsibilities:

Assist the GM in daily operations and administrative tasks
Supervise front-of-house staff, including hiring, training, and scheduling
Ensure exceptional customer service standards are maintained
Handle customer complaints and resolve issues promptly
Monitor inventory levels and assist with ordering supplies
Assist with financial management, including cash handling and reporting
Ensure compliance with health, safety, and alcohol regulations
Participate in marketing and promotional activities
Coordinate with the kitchen team to ensure smooth service operations
Implement and maintain company policies and procedures

Qualifications:

3+ years of restaurant management experience
Bachelor's degree in Hospitality Management, Business, or related field preferred
Strong leadership, communication, and problem-solving skills
Experience in staff training and development
Knowledge of food and beverage operations
Customer service excellence
Food safety certification and alcohol service licensing
Proficiency with restaurant POS systems and scheduling software

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