Assistant Front Office Manager

SUMMARY:
Luxury Hotel in the Stellenbosch / Brackenfell area is looking for an experienced Assistant Front Office Manager to join their dynamic team.

The Assistant Front Office Manager will assist in the smooth and efficient running of the Front Office.

POSITION INFO:
Duties:

Supervising the daily front desk activities according to the set guidelines
Prioritising and delegating of daily work responsibilities to front desk staff.
train and guide front desk staff to provide quality customer services.
Managing staffing schedules, shift changes and payroll.
Resolving of guest issues and enquiries to ensure guest satisfaction.
Ensure that the front desk is clean, neat, safe and secure.
ensure that all front desk staff adhere to the grooming standards.
Plan shift schedule and duties based on business forecast.
Supervise the billing and cash processes to ensure compliance with company standards.
Provide feedback to the team members on their performances and improvements.

Requirements:

At least 3 years’ experience as a Front Office Manager or Assistant FOM
Hospitality Management Qualification
OPERA essential
Proven experience working within the hotel industry as an Assistant Front Office Manager.
Computer literate
Ability to remain positive and focused in a fast-paced environment.
Great interpersonal skills
Good Communication Skills