SUMMARY:
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POSITION INFO:
Position Overview
We are seeking a dynamic and skilled Area Manager/Field Development Officer (FDO) to oversee the company’s day-to-day operations across designated regions. The ideal candidate will focus on optimizing store performance, developing sales strategies, and ensuring adherence to company standards and goals. This role involves extensive travel, collaborating with store managers, and driving excellence across multiple locations. You will play a critical role in achieving financial targets, mentoring store teams, and delivering exceptional customer experiences.
Key Responsibilities
Store Operations Management:
- Maximize the profitability of New Goods, Second-Hand Goods, and SSB profit centers.
- Implement and maintain high merchandising standards.
- Ensure effective execution of marketing initiatives.
- Proactively coordinate stock availability and manage stock age, damages, and discontinued items.
- Monitor returns, discounts, and store budgets.
- Organize and participate in monthly stocktakes.
- Ensure compliance with security standards and company policies.
Performance Improvement:
- Analyze store performance statistics and financial statements to identify improvement areas.
- Develop and implement tailored business performance plans for store managers.
- Conduct regular reviews with store partners and adjust strategies as needed.
- Facilitate employee training and succession planning to enhance competency levels.
Stakeholder Collaboration:
- Work closely with upper management to align regional operations with company objectives.
- Communicate effectively with franchisees, store teams, and other stakeholders.
- Ensure customer expectations are consistently met by fostering a service-oriented culture.
Reporting and Compliance:
- Prepare detailed reports on store performance and area operations.
- Ensure all stores meet relevant legislative and company compliance standards.
- Review and improve customer satisfaction through feedback mechanisms, including mystery shopper reports and social media standards.
Qualifications and Skills
Educational Background:
- Minimum matric qualification.
- Advanced certificates in business, management, or related fields are advantageous.
Technical Expertise:
- At least 3 years’ experience in a senior management role.
- Strong IT proficiency, including Microsoft Excel, PowerPoint, and management information systems.
- Financial acumen, with experience in budget analysis and P&L statements.
Additional Skills:
- Excellent organizational and time-management skills.
- Strong communication and relationship-building abilities.
- Demonstrated leadership capabilities and the ability to inspire a team.
- Innovative and results-driven mindset.
- A reliable vehicle and willingness to travel extensively.
