Area Coach

SUMMARY:

POSITION INFO:

Leading international fast-food franchise is expanding their operations.

Duties and Responsibilities

• Develops and Coaches RGMs and Management teams on a day-to-day basis and according to the company's internal career development and training programmes
• Ensure the proper application of the quality appraisal, Individual Development Planning and People Plan review processes throughout the region
• Drive a high-performance culture through learning, coaching, talent pipeline management and recruitment
• Proactively and consistently manage all in-area Employee Relations issues ensuring these are managed in line with statutory requirements and employment law and keeping HRBPs and Operations Managers appropriately update
• Track absenteeism across the region, manage area holidays in line with business needs
• Prepare and plan for weekly business reviews and periodical Balance Score Card and P&L review with the Operations Manager
• Analyse company sales, transactions and cost results to drive business performance.

• Customer Service Satisfaction, Coaching and training, Leadership, Accountability, Restaurant services training
• A background in Hospitality and Tourism
• Minimum 5 years of senior leadership gained in the fast-food restaurant/retail/ hotel industry
• Must be a Zambian national with a clear criminal history
• Tertiary qualification/diploma in education is preferable
• A full, valid driver's license is essential
• Strong commercial skills and business acumen
• Strong coaching skills that can achieve results through the team in a collaborative fashion
• Leadership, coaching and people management skills (basic HR/ disciplinary / grievance process)
• Strong figure acumen and proficiency in Excel (working in a digitised environment)
• Commercial Awareness and understanding of P&L
• High customer focus
• Shortlisted candidates may be required to take and pass an online assessment.
• Background checks (academic, reference and other forensic checks will be conducted)