Applications Manager – Corporate Service Solutions

SUMMARY:
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POSITION INFO:

Detailed description:

• Manage operational planning by developing short-term work plans in line with the Business Solutions and
  Technology Department (BSTD) strategy and business plans as well as communicate on the division’s
  activities.
• Manage and improve the workflow and application of processes, procedures and systems.
• Provide advice on the refining of policies, processes and systems and improve the alignment with related
  divisional processes and systems.
• Manage and facilitate the delivery of division-specific outputs, including the timeous delivery of projects
  and the readiness of solutions to transition into operations.
• Optimise resource use in the division, allocate work, manage the accountability of resources and provide
  input into cost management.
• Manage stakeholder relationships to ensure the timeous delivery of quality IT solutions in accordance with
  business requirement specifications.
• Identify gaps and inefficiencies (including governance and the management of risks and audit findings) in
  the work of the division and take specific actions for the implementation of improvements.
• Manage, monitor, evaluate and report on the quality, turnaround and impact of the division’s deliverables.
• Encourage a performance culture in the division, define performance expectations and conduct effective
  performance management of direct reports.
• Drive priority development for employees by promoting and supporting career management and the
  development of direct reports.
• Drive innovation and implement the necessary changes to improve application processes and systems to
  align with global best practices.
• Execute the IT strategy within the division.
• Drive the transformation of the Corporate Services systems through implementation and maintenance of a
  secured and high-availability solution.

Job requirements:

• Honours degree in Computer Science (NQF 8) or an equivalent qualification;
• 8 to 10 years’ experience in an IT environment; and
• 3 years’ experience in managing corporate service solutions (i.e. printing management, workspace
  management, payment and stock management, parking management, etc.)
• Technical background in an appropriate area (e.g. software development, infrastructure or integration);
• Industry, organisational and business awareness;
• Quality assurance;
• Continuous improvement;
• Continued learning and professional development;
• Business continuity planning;
• Systems integration;
• Systems specialisation;
• IT governance, risk and compliance;
• Collaboration;
• Integration testing;
• Business relationship management;
• IT enablement reporting, financial management, information management and project management; and
• Capacity and performance management.