Application Support Analyst/Specialist

Recruiter:

Data Centrix

Job Ref:

JHB006553/Vivia

Date posted:

Monday, January 6, 2025

Location:

Pretoria, South Africa

SUMMARY:
Are you a skilled Technical Support Specialist with a passion for enabling business success through seamless application functionality?

Datacentrix Managed Talent Solutions' client, a prominent national bank, is seeking a dedicated professional to support their cutting-edge Enterprise Integrated Governance, Risk, Compliance, and Audit (IGRCA) Solution. You will play a pivotal role in providing technical support for the ICRA Diligent Application, ensuring optimal performance post-project go-live.

This is a 24-month contract.

POSITION INFO:
Requirements

A relevant 3-year degree
Minimum of 5 years' experience in applications and functional and business analysis within the implementation and/or support environments of application.
Exposure to Diligent advantageous

Responsibilities

Provide application functional support to our client's applications for users.
Drive business analysis initiatives for applications enhancements.
Expand the scope and feasibility of solutions and develop the supporting business cases.
Manage change requirements and supporting specifications and provide functional specification and manage acceptance testing.
Identify and register risks within their application functional streams.
Configure the application as per approved business requirements and align with best practice.
Provide incident resolution activities.
Manage stakeholder relationships to ensure the delivery of high-quality service.
Facilitate workshops and consult with business owners and other stakeholders with regard to problem definition and the identification of business requirements/needs.
Review business processes and procedures, analyse business requirements/needs and associated data, and identify possible solutions.
Develop systems training material and training plans, and present training courses in support of new application functions.

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