SUMMARY:
Explains and promotes the different games, services and activities available in the amusement area
- Increases and promotes sales opportunities;
- Informs guests of special offers, new products and promotions;
- Assists guest in game activation;
- Collects and delivers receipts and cash to the Head of Amusement to handle all payments.
- Looks after amusement area equipment and alert if maintenance or technical troubleshooting is needed;
- Constantly strives to create an entertaining gaming environment, which intrigues, attracts, and retains the attention of our guests
- Handles guests’ complaints and queries;
- Focuses on ratings, monthly revenue targets, and operational goals to deliver outstanding customer service and sales results.
- Takes part in any extra duties as requested by the specific situation to support the Onboard Revenue team.
POSITION INFO:
In line with the department guidelines and under the supervision of the Head of Amusement, the Amusement Specialist maintains a constant presence throughout the amusement area by assisting guests, providing games information, push related promos, and activate minor maintenance on the machines.
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