Alarm Technician

SUMMARY:
NEW VACANCY!
Our Client in the security industry has a position available as a Alarm Technician. Based in Port Elizabeth

POSITION INFO:
Key Responsibilities:

• Complete all assigned service calls, installations, takeovers, and linkups within the allocated time frame set by the Alarms Administrators.
• Communicate promptly with management if time constraints affect job completion, ensuring clients are informed and rescheduled accordingly.
• Ensure that all work complies with SAIDSA Bylaws 25 & 1-6 and company standards.
• Maintain professional communication with the Control Room and Alarms Administrator regarding job progress, movements, and any delays.
• Address any client complaints, excessive false alarms, or control room communication issues due to poor workmanship in your own time.
• Redo any incorrectly completed work at your own cost if using company time, including fuel reimbursement for unnecessary travel.
• Adhere to company policies regarding uniform (clean and neat), grooming standards (clean-shaven), and code of conduct at all times.
• Report any damaged/broken equipment or furniture at a client’s premises to the Alarms Administrator immediately.
• Identify and report non-compliant equipment or incorrect placements on-site to ensure the client is informed and necessary corrective measures are taken.
• Follow the standard practice of installing clockwise detectors in ceilings during all service calls and report if one is missing.
• Ensure completion of assigned work and communicate any obstacles preventing completion to the Alarms Administrator immediately.
• Comply with all work instructions, memos, and manuals related to the role, including reading, understanding, and signing the H2BAT (How to Be an Alarm Technician) manual.