Aftersales Technician

SUMMARY:
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POSITION INFO:

The Aftersales Technician plays a critical role in ensuring customer satisfaction, building trust, and maintaining the reputation of the vehicle manufacturer or dealership.

The main responsibility of an Aftersales Technician is to:

Diagnose and Repair Vehicles After Delivery to Customers, more specifically, their primary duties typically include:

• Troubleshooting: Identifying and diagnosing technical issues with vehicles after they have been delivered to customers.
• Repair and Maintenance: Performing repairs, maintenance, and upgrades on vehicles to ensure they are in good working condition.
• Warranty Work: Conducting warranty repairs and maintenance on vehicles, ensuring that all work is done in accordance with manufacturer standards.
• Customer Support: Providing technical support and assistance to customers, addressing their concerns and resolving any issues they may have with their vehicles.

Technical Skills

• Fabrication and assembly of bus body components
• Welding and metalwork
• Power tool operation
• Technical drawing interpretation
• Knowledge of heavy vehicle mechanics

Practical Skills

Hand tool proficiency

Skilled in using a variety of hand tools for tasks like measuring, cutting, shaping, and assembling.

Quality workmanship

Attention to detail and a commitment to producing high-quality work that meets safety and performance standards.

Problem-Solving:

Ability to identify and resolve technical issues that may arise during the construction or repair process.

Safety consciousness:

Strong understanding of safety procedures and regulations related to working with heavy machinery, welding, and other potentially hazardous tasks.

Interpersonal Skills

• Effective communication
• Teamwork and collaboration
• Adaptability and willingness to learn

Minimum Requirements

1. National Certificate or Diploma: In a relevant field such as Automotive Repair, Mechanical Engineering, or a related trade (e.g., N1-N6 or equivalent).
2. Technical Training: Completion of a technical training program in automotive repair, heavy vehicle mechanics, or a related field.
3. Apprenticeship: Completion of an apprenticeship program in a relevant trade.

Preferred Requirements

1. Tertiary qualification In Mechanical Engineering, Automotive Engineering, or a related field.
2. Industry Certifications: Possession of industry-recognized certifications, such as:

• Trade Certificate
• City & Guilds
• Bus Technician Certification
• Other relevant manufacturer certifications

Additional Requirements

• Continuous Learning: A commitment to ongoing training and professional development to stay up-to-date with industry advancements and manufacturer requirements.
• Manufacturer Training: Completion of manufacturer-specific training programs for bus repair and maintenance.