Aftermarket Manager

SUMMARY:
Aftermarket Manager

POSITION INFO:
Qualifications:

• Matric
• Technical Qualification is an advantage

• 10 Years Experience in Aftermarket or Operational Management
• Technical business understanding; especially in mining industry
• Outstanding consultative abilities and excellent interpersonal skills with executive level customers and partners
• Ability to work collaboratively with colleagues and staff to create a result driven, team oriented environment
• Ability to plan and manage both strategic
• Works in partnership with almost all departments of the Headquarters
• Represents the company as appropriate in its relationships with major customers, suppliers, competitors
• South Africa and Required Regional and International Travel

• Oversees the customer support process, ensuring that customers receive prompt and effective assistance with any issues, inquiries, or complaints they may have after purchasing a product or service
• Resolving any problems or issues that arise post-sale, whether they involve product defects, delivery delays, or dissatisfaction with the service provided
• Lead a team of Workshop and Field service Supervisors and Managers or support staff, providing guidance, training, and support
• Improve the aftersales processes and procedures to enhance efficiency, effectiveness, and customer satisfaction
• Build and maintain strong relationships with customers
• Analyzes customer feedback, support tickets, and other relevant data to identify trends, issues, and areas for improvement
• KPIs related to customer satisfaction, response times, resolution rates, and other metrics to assess the effectiveness of the aftersales support operations and make adjustments as needed
• Ensures that the aftersales activities comply with relevant regulations and quality standards, such as industry regulations and company policies. This includes monitoring
• compliance with service level agreements (SLAs) and implementing quality assurance measures to maintain high service standards.1

NB! This job is now closed. You can apply for other jobs by uploading your CV.