Aftermarket Fleet Scheduling Controller

SUMMARY:
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POSITION INFO:

The purpose of this position is to assist the Aftermarket Admin Supervisor, Field Service Team Leaders, and team of technicians/mechanics to ensure best management practices are followed in all areas of responsibility regarding meeting key performance criteria, service delivery objectives, procedures, and actions, promoting a customer-oriented service, and to implement and uphold actions in line with the company strategic vision.

Key Performance Areas:

• Facilitating customer complaints and queries; ensure it is followed through and communicate the process/result to customers
• Processing of Service Agreements (as and when required)
• Overall responsibility to schedule, plan, and communicate technicians/mechanics service activity to relevant staff member(s) and customers; dispatching of technicians to attend to breakdowns
• Invoice processing, creating order numbers, and record keeping
• Ensuring that the team achieves predetermined targets
• Foster and maintain dedication to service excellence in every aspect of work carried out; ensure timely feedback/communication to customers.
• Assisting product support engineer/foreman to keep service schedules within set parameters by proper planning and scheduling of technicians/mechanics to carry out services.
• Providing scheduled (monthly, weekly, and daily) reports as requested by the department manager, admin supervisor, and / or product support engineer/foreman.
• General administration

Required Knowledge Skills & Education

• Grade 12/Matric + min 3 years of relevant experience scheduling technicians
• Advanced/expert computer literacy in MS Outlook, Word, and Excel
• Experience working on the Kerridge system
• Maintaining and updating information on database
• Tertiary qualification in business administration
• Code 8 driver's license