After Market Manager: Industrial

Recruiter:

Bright City Talent

Job Ref:

3359444272

Date posted:

Tuesday, November 12, 2024

Location:

Kempton Park, South Africa

SUMMARY:
-

POSITION INFO:

The After Market Manager is responsible for effectively managing Service and Customer support in the After Market department to grow customer satisfaction and repeat business.

Reporting into the Engineering Director, the After Market Manager will:

Oversee the customer support process, ensuring that customers receive prompt and effective assistance after purchasing
a product or service,
Resolve any problems or issues that arise post-sale, whether they involve product defects, delivery delays, or dissatisfaction with the service provided.
Lead a team of Workshop and Field service Supervisors and Managers.
Continuously evaluate and improve the aftersales processes and procedures to enhance efficiency, effectiveness, and customer satisfaction.
Build and maintain strong relationships with customers, ensuring that their needs are met and that they remain satisfied with the company's products and services.
Liaise with other departments, such as sales, marketing, and product development, to address customer concerns and improve the overall customer experience.
Analyse data to improve performance and customer satisfaction.

This role will suit an After Market Manager who has a Mechanical Engineering background with 10 years of experience in a similar role and environment. Someone who has worked with Mining clients and can apply their technical knowledge to achieve superior customer service and satisfaction. A manager who is adept at operations but can apply strategic thinking and work collaboratively.

This role is based in Kempton Park.

Similar jobs you might be interested in:

After Market Manager: Industrial
Location: Kempton Park
Salary:
71 days ago

Business Development and Key Account Manager - Mining Chemicals
Location: Johannesburg
Salary: Market Related
A well-established multinational specialty chemical manufacturer, which produces and supplies chemical raw materials, is seeking the above to define, develop, implement, and execute the business strategy for the assigned accounts under the supervision of the Business Development manager, Mining EMEA.
14 days ago

Millwright (Steel Industry)
Location: Alberton
Salary:
Our client in the steel industry is seeking a Millwright to join them in Alberton, Gauteng. The successful incumbent will have extensive experience with slitting and blanking lines.
1 day ago

Financial Manager
Location: Johannesburg
Salary: 700000 Annually
Fuel your career - where innovation meets financial excellence!
1 day ago

Sales Engineer- Gauteng
Location: Johannesburg
Salary: Negotiable
The sales representative’s role (based in Johannesburg) is to promote and sell our comprehensive range of fire detection,suppression, and control equipment to new and existing clients in the Gauteng, North-West, Limpopo, Mpumalanga and Northern Cape regions.This will include regular travel to and within the regions.As an external sales representative, you will be the face of the company in t...
1 day ago

Configuration Analyst
Location: Johannesburg
Salary: 50000 Monthly
A vacancy exists within a dynamic, forward thinking division of this market leader in the automotive sector. Reporting to the IT manager, the incumbent of this position will take full responsibility for providing 1st and 2nd line support to the business, including but not limited to requirements gathering and documentation, system training, system configuration and deployments. Formulating a solut...
1 day ago

Technical Sales Representative
Location: Johannesburg
Salary:
If you are a proactive and results-oriented individual, with a strong technical background and a passion for sales, we encourage you to apply for this exciting opportunity. Join us in shaping the future of construction solutions!
1 day ago

Personal Assistant
Location: Johannesburg
Salary: TBC
We are assisting our client in recruiting for a highly organized and proactive Personal Assistant.
1 day ago

Marketing Manager
Location: Centurion
Salary:
As the marketing manager for LCV, you will be responsible for developing and implementing comprehensive marketing plans and programs aimed at positioning our client as a compelling brand to consider whilst establishing brand equity and ensuring LCV product-line consideration with the over-arching objective of increasing market share.
1 day ago

HV Testing Technician - Switchgear Testing
Location: Pretoria
Salary: Neg.
HV Testing Technician - Switchgear Testing
1 day ago