Accounts Manager

SUMMARY:
Accounts Manager

POSITION INFO:
JOB DESCRIPTION

• Develop and maintain strong relationships within client divisions.
• Serve as a primary point of contact for client enquiries and requests.
• Evaluate enquiries and requests, to interpret the development requirement needed.
• Understand client needs and collaborate with client and internal teams to deliver tailored solutions.
• Formulate scope and functional requirements of project for approval by project stakeholders
• Prepare proposals or cost estimates, managing the balance between ensuring cost effectives for client and profitability for company.
• Identify opportunities for upselling and cross selling additional services
• Brief the technical team and any third parties on the requirements to deliver the project successfully and within budget.
• Monitor project progress and ensure timely delivery of solutions.
• Manage multiple projects delivery, using ticketing and project management tools.
• Manage client status meetings (remotely or occasionally in person) for each client division and any third parties involved, reporting on project progress and facilitating stakeholder contributions.
• Prepare and present regular reports.
• Stay updated on industry trends for software development and client’s products and services
• Manage project communication, including project plans, meeting minutes and task management.
• Perform impact analysis for project changes and manage the change variation accordingly.
• Understand the company software release process and manage releases to ensure delivery within agreed timeframes.

• Degree, diploma or relevant industry certification in marketing management, business management, computer science or related field.
• Proven experience of at least 2 years, as an Account Manager or similar role within the software development industry.
• Proficient understanding of Software Development Life Cycle (SDLC).
• Excellent communication and interpersonal skills
• Ability to manage multiple projects simultaneously
• Strong problem-solving and negotiation skills
• Proficient user of Microsoft Office applications
• Project management certification (beneficial)
• A solid grasp of Software Design Principles.