Account Manager (Research and Training Industry) – Port Elizabeth

SUMMARY:
Our client in the Research and Training Industry based in Port Elizabeth is currently looking to employ an Account Manager.

The Account Manager requires a practical knowledge and understanding of research processes, techniques and the retail environment. 

The individual will be responsible for many aspects of research studies, especially client request and reporting. 

POSITION INFO:
Requirements:

• 3 years or more experience in a research environment or client interfacing role is essential.
• Degree-level qualification – Business, Marketing or Research qualification will be advantageous.
• FMCG, retail, research, or a similar industry will be advantageous.
• Own transport. (Willingness to travel)
• Proficiency with MS Office packages is a must – Excellent Excel expertise is required i.e. pivot tables and charts.
• Ability to write proposals/reports and present in front of an audience.
• Meticulous attention to detail.
• Ability to work under pressure, prioritise and multitask.
• Excellent interpersonal skills.

• Responsible and accountable for managing the entire client account (Client Liaison).
• Developing the existing client account/business and new client business.
• Final check of data delivered to client and manage data queries.
• Compile and analyse the final presentation delivered to client.
• Discuss and agree timing of data delivery to the client.
• Manage and liaise with the internal service departments.
• Complete internal meeting information and feedback as required for the team and attend the meetings.
• Manage and liaise with internal service departments.
• Resolve client queries.
• Client relationship management may be required.