Account Manager (EMEA) Marketing SaaS

SUMMARY:
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POSITION INFO:

Account Manager (EMEA) – Email Marketing SaaS
? Location: Claremont, Cape Town
? Salary: R25,000 per month
? Working Hours: 09:00 – 18:00 (Monday to Friday, RSA timezone throughout the year)
Are you passionate about client relationships, digital marketing, and technology? We’re looking for a proactive and detail-oriented Account Manager to join our dynamic team. This role is perfect for someone with experience in SaaS, digital marketing, email marketing, or AdTech, who thrives in a fast-paced, client-focused environment.
Key Responsibilities:
? Client Management & Retention
• Develop and maintain strong relationships with existing clients.
• Educate customers on product capabilities and ensure they maximize their ROI.
• Handle client queries, provide solutions, and manage renewals.
• Identify upsell opportunities for additional services (design, training, extra licenses).
? New Client Onboarding
• Work closely with the sales team to onboard new clients smoothly.
• Ensure customers are fully trained on the software and can leverage its features effectively.
• Coordinate with technical support teams to ensure a seamless setup.
? General Account Administration
• Manage client data using Salesforce, ticketing systems, and Google Drive.
• Conduct account reviews and performance reports.
• Stay up to date with email marketing trends and digital industry news.
What We’re Looking For:
? Experience in account management, client services, or customer success – ideally within SaaS, MarTech, digital marketing, or AdTech.
? Understanding of email marketing, digital platforms, and campaign management.
? Strong communication skills with the ability to present to enterprise clients.
? Familiarity with Salesforce, ticketing systems, Google Drive, and DocuSign (a plus).
? Highly organized, detail-oriented, and proactive in solving client challenges.
? To Apply: Send your CV to