Account Manager

Recruiter:

Recru-it

Job Ref:

PE011188/LM

Date posted:

Tuesday, April 15, 2025

Location:

Capetown, South Africa

Salary:

Market Related Monthly

SUMMARY:
Main Job Purpose:
To drive business growth by managing and expanding relationships with clients in both the government and private sectors. The Account Manager will focus on promoting all the company services, including Data Protection (Backup), Servers, Storage, HCI, Cloud, Backup, and Microsoft Services, ensuring customer satisfaction, retention, and new business acquisition. The role encompasses both new business development (hunting) and existing account management (farming).

Minimum Desired Qualifications:

Bachelor’s Degree in Business Administration, Marketing, Information Technology, or a related field.
Certification in sales or account management (e.g., Sales Management, Key Account Management)

Minimum Desired Experience

8 - 10 years IT Technical Sales experience, with emphasis on ICT Client Services (End user devices, Boardroom equipment, end user resources etc)
6 – 8 Extensive Account Management and Sales Experience in the Public Sector within the ICT industry
Business development experience
Proven track record of success in managing government and private sector accounts.
Strong understanding of IT infrastructure and services, including Data Protection, Servers, Storage, HCI, Cloud, and Microsoft solutions.

Minimum Desired Competencies

Self-starter with highly developed interpersonal skills, decisive and result oriented
Excellent written, verbal and presentation skills
Fluency in English.
Exceptional analytical skills for analysing and determining client requirements
Work well under pressure and commit to deadlines
Have excellent people skills and intuitive to customers’ business needs
Strong customer service and interpersonal skills for dealing with different types of customers and clients
The ability to work independently and within a team
Basic accounting and/or technical knowledge.
Excellent Understanding of Government supply chain processes and tender / bid process
Must understand, appreciate and follow company processes.
ICT knowledge – Client Services specific
Business acumen, compliance, and organising
Strong sales and negotiation skills.
Excellent relationship-building and communication abilities.
In-depth knowledge of IT products and services, particularly the companies’ offerings.
Ability to identify customer needs and align solutions effectively.
Proficiency in CRM tools and sales analytics.

Reporting Structure

Responsibilities and Accountability

Customer Relationship Management

Build and maintain strong relationships with clients in both government and private sectors.
Serve as the primary point of contact for client inquiries and escalations.
Regularly meet with clients to understand their business needs and propose suitable solutions from the company portfolio.

Sales and Business Development

Drive sales growth by identifying and closing new business opportunities.
Develop and execute account strategies to meet sales targets.
Promote all the company services, including Data Protection, Servers, Storage, HCI, Cloud, Backup, Microsoft Services and Support Services
Collaborate with technical teams to develop and deliver tailored proposals and solutions.

Account Growth and Retention

Expand service offerings within existing accounts by identifying upsell and cross-sell opportunities.
Ensure high levels of customer satisfaction to secure long-term partnerships.
Conduct regular reviews with clients to measure satisfaction and identify additional needs.

Market and Sector Focus

Develop a deep understanding of the government and private sector landscapes.
Stay informed about industry trends, government procurement processes, and private sector opportunities.
Tailor sales strategies to align with the unique requirements of each sector.

Reporting and Analytics

Track and report on sales performance, pipeline status, and account growth metrics.
Maintain accurate and up-to-date records in CRM systems.
Provide regular updates to the Sales Manager on account activities and market insights.

Collaboration and Teamwork

Work closely with technical and operational teams to ensure seamless service delivery.
Participate in cross-functional meetings to align sales and delivery objectives.
Support marketing initiatives to increase brand awareness and demand generation.

NOTE
The above job profile identifies the key areas of responsibility of the position and is not all - encompassing description of duties and tasks. The job profile may be subject to review from time to time. The incumbent will be required to perform similar such duties and tasks in any area of Account Management as may be designated by management from time to time. The incumbent will at all times be required to render the highest level of courtesy and service to the company even where such service may fall beyond the main duties or scope of this position.

POSITION INFO:
Main Job Purpose:
To drive business growth by managing and expanding relationships with clients in both the government and private sectors. The Account Manager will focus on promoting all the company services, including Data Protection (Backup), Servers, Storage, HCI, Cloud, Backup, and Microsoft Services, ensuring customer satisfaction, retention, and new business acquisition. The role encompasses both new business development (hunting) and existing account management (farming).

Minimum Desired Qualifications:

Bachelor’s Degree in Business Administration, Marketing, Information Technology, or a related field.
Certification in sales or account management (e.g., Sales Management, Key Account Management)

Minimum Desired Experience

8 - 10 years IT Technical Sales experience, with emphasis on ICT Client Services (End user devices, Boardroom equipment, end user resources etc)
6 – 8 Extensive Account Management and Sales Experience in the Public Sector within the ICT industry
Business development experience
Proven track record of success in managing government and private sector accounts.
Strong understanding of IT infrastructure and services, including Data Protection, Servers, Storage, HCI, Cloud, and Microsoft solutions.

Minimum Desired Competencies

Self-starter with highly developed interpersonal skills, decisive and result oriented
Excellent written, verbal and presentation skills
Fluency in English.
Exceptional analytical skills for analysing and determining client requirements
Work well under pressure and commit to deadlines
Have excellent people skills and intuitive to customers’ business needs
Strong customer service and interpersonal skills for dealing with different types of customers and clients
The ability to work independently and within a team
Basic accounting and/or technical knowledge.
Excellent Understanding of Government supply chain processes and tender / bid process
Must understand, appreciate and follow company processes.
ICT knowledge – Client Services specific
Business acumen, compliance, and organising
Strong sales and negotiation skills.
Excellent relationship-building and communication abilities.
In-depth knowledge of IT products and services, particularly the companies’ offerings.
Ability to identify customer needs and align solutions effectively.
Proficiency in CRM tools and sales analytics.

Reporting Structure

Responsibilities and Accountability

Customer Relationship Management

Build and maintain strong relationships with clients in both government and private sectors.
Serve as the primary point of contact for client inquiries and escalations.
Regularly meet with clients to understand their business needs and propose suitable solutions from the company portfolio.

Sales and Business Development

Drive sales growth by identifying and closing new business opportunities.
Develop and execute account strategies to meet sales targets.
Promote all the company services, including Data Protection, Servers, Storage, HCI, Cloud, Backup, Microsoft Services and Support Services
Collaborate with technical teams to develop and deliver tailored proposals and solutions.

Account Growth and Retention

Expand service offerings within existing accounts by identifying upsell and cross-sell opportunities.
Ensure high levels of customer satisfaction to secure long-term partnerships.
Conduct regular reviews with clients to measure satisfaction and identify additional needs.

Market and Sector Focus

Develop a deep understanding of the government and private sector landscapes.
Stay informed about industry trends, government procurement processes, and private sector opportunities.
Tailor sales strategies to align with the unique requirements of each sector.

Reporting and Analytics

Track and report on sales performance, pipeline status, and account growth metrics.
Maintain accurate and up-to-date records in CRM systems.
Provide regular updates to the Sales Manager on account activities and market insights.

Collaboration and Teamwork

Work closely with technical and operational teams to ensure seamless service delivery.
Participate in cross-functional meetings to align sales and delivery objectives.
Support marketing initiatives to increase brand awareness and demand generation.

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